Experience

Gokada

• Nigeria
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• • Mar 2022 - Present

  • Ensure 70% completion rate by riders assigned• Ensure 70% of assigned riders don't owe above the significant threshold• Ensure 70% of assigned riders are compliant with brand values• Ensure 100% customer satisfaction• Building and improving relationships with customers, key riders, customers and partners• Identifying potential opportunities and informing the sales team to follow up• Conducting customer satisfaction surveys and recommending ways of improving client satisfaction• Overseeing customer relationship management system Show less

• • Apr 2021 - Mar 2022

  • Keeping records of customer interactions, transactions, comments, and complaints• Communicating and coordinating with colleagues as necessary• Providing feedback on the efficiency of the customer service process• Ensuring customer satisfaction and providing professional customer support



USK Nigeria Ltd

• Okota, Lagos State

• Administrative Officer

  • Jul 2020 - Mar 2021

  • Organizing a filing system for important and confidential company documents • Update office policies as needed • Prepare reports and presentations with statistical data, as assigned • Organizing a filing system for important and confidential company documents • Update office policies as needed • Prepare reports and presentations with statistical data, as assigned



Federal Inland Revenue Service (FIRS)

• Nigeria
• Government Administration
• 700 & Above Employee

• Front Desk Officer - Tax Payer's Service Unit

  • Jun 2019 - May 2020

  • Drafting, reviewing and proofreading office documents • Assisting in making meeting room reservations, catering arrangements and travel bookings • Take messages and communicate to appropriate employees • Drafting, reviewing and proofreading office documents • Assisting in making meeting room reservations, catering arrangements and travel bookings • Take messages and communicate to appropriate employees



UniHOLD LIMITED

• Business Consulting and Services
• 1 - 100 Employee

• Human Resource/Admin Intern

  • Oct 2018 - Apr 2019



ReadySetWorkNg

• Nigeria
• Education Management
• 1 - 100 Employee

• Entrepreneurship Program Participant

  • Jul 2018 - Oct 2018

  An initiative of the Lagos State Ministry of Education, in partnership with a network of stakeholders including Corporate Nigeria, Lagos State-owned tertiary institutions, and training partners. ReadySetWork is an employability and entrepreneurship program aimed at preparing final year students of tertiary institutions in Lagos for immediate entry into the workforce as employees and employers of labour by equipping them with market-aligned knowledge, soft skills, business tools, and a mindset reorientation to the world of work. Show less