Experience

Netquest

• Spain
• Market Research
• 200 - 300 Employee

• • Oct 2020 - Present

  - Special Projects coordinator: handle several projects simultaneously.- Management of online market research project thorugh to closure.- Advocate customer needs across internal departments.- Trouble shoot to ensure great costumer service.

• • Mar 2019 - Oct 2020

  In charge of:-Respond to clients doubts or requests regarding their accounts, surveys or incentives for participation.-Answer clients petitions for assistance, suggestions or complaints by email or/and social networks. Additionally, follow up and report issues to relevant teams to improve experience.-Achieve clients loyalty & retention by being involved in every step of the experience process and communication.- Quality Check for Market Research- Data Entry



TELUS International Europe

• Germany
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Community Manager

  • Jul 2018 - Mar 2019

  - Screen and review reported social media content according to guidelines. - Research. - Prevent and solve challenges related to accounts. -Content moderator. - Screen and review reported social media content according to guidelines. - Research. - Prevent and solve challenges related to accounts. -Content moderator.



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Operations and Sales

  • Jan 2018 - Jul 2018

  - Personalized advice to clients about the company's products. - Sale of products related to car rental. - Management and control of rental contracts, as well as daily bookings. -Interaction one-to-one with clients. - Personalized advice to clients about the company's products. - Sale of products related to car rental. - Management and control of rental contracts, as well as daily bookings. -Interaction one-to-one with clients.



International Student Housing

• United States
• Political Organizations

• Office Management

  • Jan 2015 - Dec 2017

  In charge of promotion, marketing and administration of an international students' residence, coordinating the logistic and contact with more than 300 European students. In charge of promotion, marketing and administration of an international students' residence, coordinating the logistic and contact with more than 300 European students.



Welcome World Wide

• Tunisia
• Travel Arrangements
• 1 - 100 Employee

• Vice President Student Association

  • Jan 2014 - Dec 2017

  International Student Association - I led and coordinated a team of 25 people who hosted and organized events for more than 250 international students. - We create alliances with service provider companies to carry out tours, trips and cultural activities. - Recruitment and integration of new members. International Student Association - I led and coordinated a team of 25 people who hosted and organized events for more than 250 international students. - We create alliances with service provider companies to carry out tours, trips and cultural activities. - Recruitment and integration of new members.



FICG Festival Internacional de Cine en Guadalajara

• Movies, Videos, and Sound
• 1 - 100 Employee

• International Logistics Coordinator

  • Oct 2016 - May 2017

  Coordinator of the diffusion, image and logistics of the International Festival of Cinema in Guadalajara, edition number 32, in charge of hosting the representatives of the invited country: Germany. Coordinator of the diffusion, image and logistics of the International Festival of Cinema in Guadalajara, edition number 32, in charge of hosting the representatives of the invited country: Germany.



Moovit

• Israel
• Internet Publishing
• 200 - 300 Employee

• Internship Community Leadership

  • Nov 2016 - Dec 2016

  I collaborated in the update of the mobile application of the lines of public transport in the city of Guadalajara, Jalisco, Mexico. I collaborated in the update of the mobile application of the lines of public transport in the city of Guadalajara, Jalisco, Mexico.



Palace of Culture and Communication (PALCCO)

• Internship Public Relations

  • Jan 2015 - Jul 2015

  In charge of the creation of the manual of business identity and assistant of the area of Public Relations. http://palcco.com/ In charge of the creation of the manual of business identity and assistant of the area of Public Relations. http://palcco.com/



Lean & Love

• United States
• Health, Wellness & Fitness

• Internship Marketing Advertising Coordinator

  • Feb 2015 - May 2015

  Leader of the advertising campaign: creation of web page, photography and positioning of the mark of a Boutique specialized in natural and organic products for skin care. http://www.leanlove.mx/ Leader of the advertising campaign: creation of web page, photography and positioning of the mark of a Boutique specialized in natural and organic products for skin care. http://www.leanlove.mx/