Experience

Miriam's Kitchen

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Case Manager

  • Nov 2021 - Present

  -Provide supervision to Case Managers-Work with clients to identify appropriate housing resources in Washington, D.C.-Maintain computerized records and other program documentation, such as case notes-Assist with hiring process on social services team -Conduct trainings for social services team -Act as one of the leaders on the team to help implement a healthy, positive work environment

• Case Manager

  • Nov 2020 - Nov 2021

  Onsite Case Manager at Miriam's Kitchen. I help support clients with obtaining documents such as their ID, Birth Certificate, and Social Security Card. I also help clients apply for income benefits and health insurance. I also support clients with their housing processes such as connecting them with their housing providers and submitting paperwork. My daily operations include providing clients with tolitries, mail, voicemail messages, meals, clothing, and other things that they need and are available. Case Managers also help provide a safe environment in which clients are able to interact. We've been heavily involved in referring clients to PEP-V and coordinating transportation to those sites and also utilizing the DHS COVID-19 hotline to connect guests to the ISAQ sites. We also work to connect clients to mental health agencies and medical care that can support them and address their needs.

• Outreach and Engagement Specialist

  • Jun 2018 - Nov 2020

  Worked as an Outreach and Engagement Specialist to help end chronic homelessness in Washington D.C. Takes on caseload of about 15-20 clients and assists them with gaining the resources and necessary connections to help prepare them for the housing process.



Camper

• Spain
• Apparel & Fashion
• 700 & Above Employee

• Assistant Manager

  • Dec 2016 - May 2018

  Informed customers about products, sales, promotions, and company background; Managed thousands of dollars in credit, debit, and cash transactions; Met and exceeded sales goals by providing consistent, strong customer service. Performed opening and closing procedures. Completed operational tasks. Trained and evaluated new sales associates. Informed customers about products, sales, promotions, and company background; Managed thousands of dollars in credit, debit, and cash transactions; Met and exceeded sales goals by providing consistent, strong customer service. Performed opening and closing procedures. Completed operational tasks. Trained and evaluated new sales associates.



Kid Power, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Site Assistant

  • Jan 2015 - Jul 2015

  Mentored and tutored children ranging from seven to twelve years old in D.C. Public Schools; Facilitated healthy lifestyle activities every week for large groups of students; Acted as chaperone for school field trips and other off campus activities. Mentored and tutored children ranging from seven to twelve years old in D.C. Public Schools; Facilitated healthy lifestyle activities every week for large groups of students; Acted as chaperone for school field trips and other off campus activities.



Deckers Brands (Ugg Australia)

• Washington D.C. Metro Area

• Lead Cashier

  • Nov 2013 - Jul 2015

  Pushed sales and promotions through intensive selling techniques; Successfully performed opening and closing procedures for cash wrap; Trained new incoming cashiers and supervised/created schedules for existing ones. Pushed sales and promotions through intensive selling techniques; Successfully performed opening and closing procedures for cash wrap; Trained new incoming cashiers and supervised/created schedules for existing ones.



Nine West Group

• Retail Apparel and Fashion
• 400 - 500 Employee

• Senior Sales Manager

  • Apr 2014 - Apr 2015

  Successfully performed opening and closing procedures; created weekly schedules for employees; trained and developed incoming associates and managers; maintained store visual merchandising operations, such as window and floor changes. Successfully performed opening and closing procedures; created weekly schedules for employees; trained and developed incoming associates and managers; maintained store visual merchandising operations, such as window and floor changes.



William Rumsey Aquatic Center

• Washington D.C. Metro Area

• Customer Service Representative

  • Feb 2012 - Jun 2013

  Answered telephones, Checked for identification and proper swimwear; Processed payments for non-DC residents to use pool. Answered telephones, Checked for identification and proper swimwear; Processed payments for non-DC residents to use pool.