Governance Officer

• Mar 2017 - Present

*Local Government Governance Coordination, Compliance and advice * Policies and Procedures* Insurance Management* Compliance and Risk Management* Business Continuity Management*Freedom of Information* Local Government Performance Reporting Framework (LGPRF - Knowyourcouncil)* Audit Committee Secretariat

Customer Service

• Mar 2015 - Mar 2017

Providing Customer Support in a face to face and Call Center environments. Service included providing basic information and services for all Council Services including (but not limited to) Rates, Compliance, Roads, Waste Collection, recording of complaints etc. Being the first point of contact for ratepayers and other customers of Council.

Business Support Manager - People Services (HR)

• 2011 - 2013

My responsibilities included * preparation, monitoring and reporting on annual business plan. * contributing People Services information and Staff data for VicRoads Annual Report. * providing Workforce reporting services at Inter-agency, Corporate and Departmental levels *providing general business and administrative support to the department. *staff training and education of application of systems.*implementation of Corporate EDRMS at departmental level.*financial support including Accounts Payable, Accounts Receivable, Procurement *financial compliance Show less

Payroll Analyst

• 2009 - 2011

Role included:*SIT and UAT testing for payroll systems. * System analysis and testing *Payroll reporting SME *Analysing and scoping reporting needs *writing specifications for payroll reports*Providing 'help desk' support relating to individual pay / leave issues and business area payroll queries.*Ensuring System data integrity.*aligning payroll system to award and enterprise bargaining conditions

Team Leader - Finance- Customer Services

• Jan 2005 - Jun 2009

*Financial services and support to all Customer Service Centers*Development and reporting on Department Business Area Plan*Undertake monthly budget reviews consolidating all Customer Service Center Budgets *coordinating accounts payable and accounts receivable*manage petty cash*manage small team*review and development of transaction costing system*financial compliance

Team Leader Finance - Metropolitan North West Region

• Jun 2004 - Jun 2005

Project Officer - Regional Services

• Jan 2002 - Dec 2004

Coordinate budget submissionsDevelop and implement small projects to improve workflow and reportingLiaise and collaborate with other business units to develop solutions

Reporting Officer - Regional Services

• Feb 2000 - Dec 2001

Providing reporting and financial services to the Director Regional Services, including;*preparation and consolidation of Management reporting, *Tender Opening Committee*liaising with all Regional Directors*Development and implementation of system improvement projects

Office Manager - Eastern Freeway Project

• 1999 - 2000

*Records Management*Customer Services*Financial Services*Community Consultation*General Office Management

Reporting and Monitoring Officer

• 1994 - 1999

Reporting and Monitoring Officer - Central Metropolitan Region

• 1992 - 1994

Reporting and Monitoring support - Metropolitan North West Region

• 1990 - 1992

Customer Service - Registration Plates

• 1986 - 1990