Jennifer Hanek
HR Payroll and Benefits Specialist at The Madison Concourse Hotel and Governor's Club- Claim this Profile
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Bio
Eddie Allen
Jennifer was a hard worker, always cheerful and conscientious.
Eddie Allen
Jennifer was a hard worker, always cheerful and conscientious.
Eddie Allen
Jennifer was a hard worker, always cheerful and conscientious.
Eddie Allen
Jennifer was a hard worker, always cheerful and conscientious.
Credentials
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Fundamentals of Wellbeing
Madison Area Technical CollegeMay, 2020- Nov, 2024 -
Controlling Cost
ServsuccessApr, 2020- Nov, 2024 -
Restaurant Professional Learning Suite
ServsuccessApr, 2020- Nov, 2024 -
Restaurant Supervisor Learning Suite
ServsuccessApr, 2020- Nov, 2024 -
ServSafe Alcohol
ServSafe CertifiedJan, 2019- Nov, 2024 -
ServSafe Food Handler
ServSafe CertifiedJun, 2020- Nov, 2024 -
Operator License
City of Madison, WIJun, 2020- Nov, 2024
Experience
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The Madison Concourse Hotel and Governor's Club
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United States
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Hospitality
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1 - 100 Employee
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HR Payroll and Benefits Specialist
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Aug 2021 - Present
Processes payroll for multiple companies Administrates employee benefits including health insurance, life insurance, FSA and 401k Reconciles benefit invoices Manages Cobra paperwork, employment verifications and unemployment insurance
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Food and Beverage Outlet Manager
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Dec 2016 - Aug 2021
Develop assistant managers and expand their abilities Interview, train, supervise, counsel and schedule outlet staff Maintain profitability of outlets, control payroll and equipment costs
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Marcus Hotels & Resorts
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United States
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Hospitality
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200 - 300 Employee
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Outlet Manager
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Nov 2015 - Dec 2016
Raised revenue in four outlets by 2% from 2015 to 2016 Ordered paper supplies and beverages weekly, as well as conducted monthly inventory Utilized POS system to accurately charge customers and track revenue reports Conducted departmental meetings, attended daily stand ups and implemented hotel policies and procedures Raised revenue in four outlets by 2% from 2015 to 2016 Ordered paper supplies and beverages weekly, as well as conducted monthly inventory Utilized POS system to accurately charge customers and track revenue reports Conducted departmental meetings, attended daily stand ups and implemented hotel policies and procedures
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Hilton Milwaukee City Center
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United States
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Hospitality
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1 - 100 Employee
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Starbucks Store Manager
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Dec 2014 - Nov 2015
Interview, select, train, supervise, counsel and discipline restaurant staff for efficient operation of the outlet. Interact positively with customers promoting Starbucks and their services Monitor food quality and service standards Maintain profitability of outlet. Control payroll and equipment cost. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies Utilize POS system to accurately charge customers and track revenue reports.
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Cafe Outlet Supervisor
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Sep 2013 - Dec 2014
Assists Manager in the direction and supervision of staff. Implements and supports hotel policies and procedures Maintains house bank and tracks tip distribution Monitors guest satisfaction and product quality Organizes and conducts pre shift and monthly departmental meetings, communicating pertinent information to staff. Interviews, selects, trains, supervises, and counsels staff for efficient operation of the outlet Monitors supply of linen, glassware, silverware, china and… Show more Assists Manager in the direction and supervision of staff. Implements and supports hotel policies and procedures Maintains house bank and tracks tip distribution Monitors guest satisfaction and product quality Organizes and conducts pre shift and monthly departmental meetings, communicating pertinent information to staff. Interviews, selects, trains, supervises, and counsels staff for efficient operation of the outlet Monitors supply of linen, glassware, silverware, china and condiments to ensure stocked product Daily tracking of emails, post shifts and other administrative duties
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Supervisor
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Mar 2013 - Sep 2013
Supervise In Room Dining operations Assists manager in the direction and supervision of staff. Implements and supports hotel policies and procedures Maintains house bank and tracks tip distribution Monitors guest satisfaction and product quality
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Server
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Jun 2012 - Mar 2013
Educated all new employees of company policies, serving, and customer service during training Proactively served tables and ensured an enjoyable experience. Demonstrated leadership abilities and rapidly advanced and undertook new roles within the company Used outstanding communication skills in teamwork setting
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Harmony Valley Farm
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Viroqua, Wi
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Packing Shed Supervisor
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Mar 2011 - May 2012
Developed daily work plans and supervised wash/pack operations to ensure proper packing and quality standards. Enforced and supervised sanitation practices, maintained general orderliness of the packing shed area as well as storage areas, coolers, greenhouses and other work areas. Prepared packaging needs (labels, boxes, containers, etc). Received, labeled, stored and took inventory of product being received from the field. Worked with the crew to wash and pack produce as needed… Show more Developed daily work plans and supervised wash/pack operations to ensure proper packing and quality standards. Enforced and supervised sanitation practices, maintained general orderliness of the packing shed area as well as storage areas, coolers, greenhouses and other work areas. Prepared packaging needs (labels, boxes, containers, etc). Received, labeled, stored and took inventory of product being received from the field. Worked with the crew to wash and pack produce as needed. Load and unload product and supplies on/off of trucks. Supervised packing shed crew members including delegating tasks, providing instruction, monitoring quality standards, paying attention to efficiency of tasks and making changes as needed, enforcing sanitation and procedural policies, holding crew members accountable for completion of tasks as requested. Show less Developed daily work plans and supervised wash/pack operations to ensure proper packing and quality standards. Enforced and supervised sanitation practices, maintained general orderliness of the packing shed area as well as storage areas, coolers, greenhouses and other work areas. Prepared packaging needs (labels, boxes, containers, etc). Received, labeled, stored and took inventory of product being received from the field. Worked with the crew to wash and pack produce as needed… Show more Developed daily work plans and supervised wash/pack operations to ensure proper packing and quality standards. Enforced and supervised sanitation practices, maintained general orderliness of the packing shed area as well as storage areas, coolers, greenhouses and other work areas. Prepared packaging needs (labels, boxes, containers, etc). Received, labeled, stored and took inventory of product being received from the field. Worked with the crew to wash and pack produce as needed. Load and unload product and supplies on/off of trucks. Supervised packing shed crew members including delegating tasks, providing instruction, monitoring quality standards, paying attention to efficiency of tasks and making changes as needed, enforcing sanitation and procedural policies, holding crew members accountable for completion of tasks as requested. Show less
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Shift Manager
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Jul 2008 - Aug 2009
Excelled in training new employees in all areas of operation; cash registers, phones, preparing food, sanitation, etc Managed opening and closing shift; efficiently ensuring all tasks were completed accordingly Effectively ran cash reports; trouble shot if drawer amount was off Strengthened problem-solving skills in handling customer complaints Excelled in training new employees in all areas of operation; cash registers, phones, preparing food, sanitation, etc Managed opening and closing shift; efficiently ensuring all tasks were completed accordingly Effectively ran cash reports; trouble shot if drawer amount was off Strengthened problem-solving skills in handling customer complaints
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Office Assistant
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Jul 2008 - Apr 2009
Maintained gallery including: reception, purchasing, receiving, marketing, sales, and entering contact databases Frame designed with interior designers and retail clients; submitted proposals, installed, and delivered art to these clients Interviewed, hired, and managed interns and assigned duties such as; filing, copying, phones, and general office tasks Organized and coordinated move to new gallery space Maintained gallery including: reception, purchasing, receiving, marketing, sales, and entering contact databases Frame designed with interior designers and retail clients; submitted proposals, installed, and delivered art to these clients Interviewed, hired, and managed interns and assigned duties such as; filing, copying, phones, and general office tasks Organized and coordinated move to new gallery space
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Portrait Innovations
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United States
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Civic and Social Organizations
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200 - 300 Employee
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Studio Associate
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Dec 2007 - Apr 2008
Efficiently took photographs of families and children in high volume studio setting Boosted sales through implementation of company promotional programs Scheduled appointments and answered phones Offered excellent customer service; developed client rapport and knowledgably responded to questions Efficiently took photographs of families and children in high volume studio setting Boosted sales through implementation of company promotional programs Scheduled appointments and answered phones Offered excellent customer service; developed client rapport and knowledgably responded to questions
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Server/ Hostess/ Cashier
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Oct 2006 - Dec 2007
Educated all new employees of company policies, serving, and customer service during training Proactively served tables and ensured an enjoyable experience. Demonstrated leadership abilities and rapidly advanced and undertook new roles within the companies - Used outstanding communication skills in teamwork setting Educated all new employees of company policies, serving, and customer service during training Proactively served tables and ensured an enjoyable experience. Demonstrated leadership abilities and rapidly advanced and undertook new roles within the companies - Used outstanding communication skills in teamwork setting
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Supervisor
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Sep 2003 - May 2006
Supervised 10-15 employees each shift; appropriately handled all customer issues while making sure the shift ran smoothly Ensured a safe ride home for students by driving them to their intended destinations Operated switchboard, organized incoming calls, and dispatched calls to drivers - Voluntarily assisted with off shift maintenance Supervised 10-15 employees each shift; appropriately handled all customer issues while making sure the shift ran smoothly Ensured a safe ride home for students by driving them to their intended destinations Operated switchboard, organized incoming calls, and dispatched calls to drivers - Voluntarily assisted with off shift maintenance
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Education
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2002 - 2006
University of Wisconsin-Milwaukee
Bachelor of Fine Arts, Art, Art History
Community
