Senior Project Manager

• May 2021 - Present

Client Success Manager

• Feb 2021 - Apr 2021

• Establish and maintain healthy customer relationships• Utilize proven project management methodology to successfully scope, budget and plan multiple Client projects at once• Analyze customer service standards to identify areas of improvement and best practices. • Help clients set IT strategy based on their business needs and plans• Collaborate with Client on policies and procedures that optimize their experience • Build customer loyalty through developing trust and transparency with Clients• Coordinate all customer communications and training activities• Actively gather feedback from clients

Director of Client Engagement

• Aug 2012 - Feb 2021

• Set the strategy, vision, and processes for Client Success team• Recruit, hire, onboard and lead a team of professionals responsible for service delivery, customer satisfaction, and project management • Mentor and develop team in finding creative solutions to both client and internal challenges• Work with leadership team to bring solutions to prospective clients and to build the business of existing clients• Foster knowledge-sharing across all disciplines internally to ensure intentional, collaborative, and informed projects and processes• Grow department by meeting company business and revenue goals• Strategic point of contact for prospective and existing clients• Manage multiple projects at once

Professional Development Program Manager

• Dec 2010 - Aug 2012

• Received widespread recognition for the successful leadership of a cross-organizational collaboration of several content SME’s and trainers in the analysis of organizational goals and needs to design strategic learning solutions in preparation for for Enterprise Electronic Health Records implementation• Recruited and led a diverse training team in the design and delivery of education program for over 300 clinical and non-clinical staff at 50 locations across 6 states • After Go Live, established a comprehensive new hire learning program to increase organizational performance by marrying various learning strategies • Recruited, developed, and led a team of several volunteer trainers in the delivery of a new hire education program that successfully trained approximately 50 new staff per year to productivity • Established metrics to monitor and evaluate training programs• Produced and managed a program budget• Utilized technology for classroom and virtual training for groups and individuals• Responsible for all managing all logistics for new hire program

Education Specialist

• Sep 2008 - Dec 2010

• Taught long-term and short-term comprehensive sexuality education programs to youth and adults in a variety of communities/environments• Presented at a National Conference and to large audiences• Followed multiple program budgets• Trained and supported new educators

Health Center Assistant

• Dec 2006 - Dec 2008

• Performed birth control and STI education and testing, as well as pregnancy testing and other waived tests• Performed venipuncture and injections• Provided Pap smear education and follow-up and assisted with minor medical procedures as delegated by the health center clinician• Execute other tasks including but not limited to Birth Control by Mail, records release, incoming and outgoing charts, prescription requests, medication inventory• Assisted with community networking, community education, fundraising, marketing, outreach, and in-service presentations• Provided follow-up/data entry for special funding programs or research studies• Participated in training new staff

Education Specialist

• 2003 - 2005

Taught comprehensive sexuality education programs to youth