Experience

Smart Parke

• Hospitality
• 1 - 100 Employee

• Regional Vice President

  • Apr 2020 - Present



The Barkley Pet Hotel & Day Spa

• United States
• Veterinary Services
• 1 - 100 Employee

• General Manager

  • 2017 - Apr 2020



VCA Westlake Village Animal Hospital

• Westlake Village

• Practice Manager

  • Jan 2012 - Apr 2020

  General Operations, Staff Training and development. Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a Veterinary Practice Manager and Lead Veterinary Technician. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction, public relations and the bottom line. Offer advanced computer skills in MS Office Suite, Cornerstone software, Avimark software, Abaxis and Idexx Laboratory equipment, VetEd Tablet software, and Apple OSX. Supervise a team of 30 staff members, including nine Veterinarians. Define and implement long and short term objectives. Implemented such staff programs as training, rewards, and safety compliance. Instituted patient programs including but not limited to senior wellness, weight loss, dental, wellness, and rattlesnake avoidance training. Recently successfully converted the hospital to a 24 hours facility. Show less



McDonald Animal Hospital

• Santa Barbara, California Area

• Director of Veterinary Practice Management

  • Mar 2001 - Apr 2011

  Directly responsible for overall profitability, sales and service. Responsible for coordinating all office functions, supervising a team of up to seven staff members, including Relief Veterinarians and Volunteers. Defined and implemented long and short term objectives; oversee and control all daily operations, policy implementation, advertising/promotions and strategic direction. Successful in hiring, motivating and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and excellent customer satisfaction. Proficient in staff administration, training programs, sales, marketing, application development, problem solving, and team management. Also performed bookkeeping duties, Accounts Payable, Accounts Receivable, Payroll, medical ordering, and financial budgeting. In addition to my work as Practice Manager, I also routinely perform ultrasonic dentistry including extractions, induce and monitor anesthesia, IV and urinary catheter placement, phlebotomy, cytology, serology, urinalysis, radiology, ultrasonography, injections (IV, IM, and SQ), placing sutures, bandaging, blood pressure, taking vital signs, and CPR. Show less