Chief Operating Officer

• Nov 2015 - Present

Manager Care Plan Oversight (CPO) and Related Services

• Oct 2014 - Nov 2015

1. Prioritize and assign a five-person team to compliance, documentation review, and case management of plan of care services for Medicare-eligible home health patients. 2. Ensure physicians are documenting the services of a patient’s care plan and including documentation in the patient record via practice fusion. 3. Protect revenue by ensuring physicians comply with billing guidelines and regulations, the same as the physician who signs the treatment plan and personally provides the service. 4. Submits approved plan of care documents (485/recertification orders) to billing.

Front Desk Supervisor

• Aug 2013 - Nov 2013

1. Supervised day-to-day operations of the department scheduling staff. 2. Recruited, interviewed, orientated, and trained staff on Epic platform. 3. Assisted in hiring staff and counseled staff on performance relative to job skills. 4. Addressed all patient concerns from issues with scheduling to radiologist protocols and referring physician orders to ensure medical necessity by diagnosis. 5. Ensured compliance was recorded for the Imaging Center during JACHO reviews. 1. Supervised day-to-day operations of the department scheduling staff. 2. Recruited, interviewed, orientated, and trained staff on Epic platform. 3. Assisted in hiring staff and counseled staff on performance relative to job skills. 4. Addressed all patient concerns from issues with scheduling to radiologist protocols and referring physician orders to ensure medical necessity by diagnosis. 5. Ensured compliance was recorded for the Imaging Center during JACHO reviews.

Coordinator - Department of Outpatient Ultrasound

• Feb 2011 - Aug 2013

1. Managed daily outpatient ultrasound technologist resources. 2. Planned, prioritized, and organized department workload via Epic platform. 3. Oversaw, monitored, and managed training activities and kidney transplant coordinators. 4. Developed and presented a variety of statistical data to support the addition of technical staff to reduce wait list patients and maximize ultrasound resources. 5. Analyzed weekly productivity data and implemented changes in scheduling to improve patient-to- technologist ratio and maintain budgeted FTE. 6. Monitored medical administration and billings and ensured Medicare criteria were met for vascular ultrasounds. 7. Provided radiology scheduling protocols for vascular ultrasounds which were implemented onto Epic platform.

Holter Monitor Technician

• Nov 2010 - Jul 2011

Assist patients with all aspect of monitoring devices with respects to proper lead placement, technical functions of devices and trouble shooting. Receive and interpret EKG data via telephone. Provide technical analysis of EKG data and generate holter reports to physicians. Send notification to physicians as dictated per LifeWatch medical notification criteria. Assist patients with all aspect of monitoring devices with respects to proper lead placement, technical functions of devices and trouble shooting. Receive and interpret EKG data via telephone. Provide technical analysis of EKG data and generate holter reports to physicians. Send notification to physicians as dictated per LifeWatch medical notification criteria.

Radiology Patient Coordinator

• Apr 2010 - Oct 2010

Perform functions of Radiology scheduling, Image Library and teletracking for all inpatient and outpatient requests. Perform customer service function interfacing with patients and doctors where timely and accurate communication skills are necessary. Assist patients with scheduling appointments with in all areas of diagnostic radiology. Communicate accurate and timely information to patients regarding appointments. Utilizes PACS, Radiology Information System, Epic to process such requests. Provide translation as required.

Summit Digestive and Liver Specialists

• Feb 2007 - Apr 2010

Interviewer, Research Project on the Neurobiology of Conduct Disorder in Children

• Nov 2009 - Feb 2010

Interview children ages 9 to 11 and parent. Administer and score assessment using computerized diagnostics. Implement research protocols and document/report results of interviews to Project Director. Interview children ages 9 to 11 and parent. Administer and score assessment using computerized diagnostics. Implement research protocols and document/report results of interviews to Project Director.

Eligibility Specialist

• Aug 2006 - Sep 2006

Serve Medicare and Choice member clients. Secure Medicaid eligibility and payment; develop and maintain rapport for a positive, productive relationship with clients. Serve Medicare and Choice member clients. Secure Medicaid eligibility and payment; develop and maintain rapport for a positive, productive relationship with clients.

CSR/Cardiac Monitor Technician

• Sep 1999 - Apr 2006

Cardiac monitor technician: interpret EKG’s including the rate and rhythm for those monitored every eight hours. Report changes in rate or rhythm to patient’s nurse. Patient Reception and registration for outpatient pediatrics: Greet patients and family members. Obtain and verify insurance registration and eligibility. Perform check out process of patients ICD-9 diagnosis codes and daily facility charges. Schedule physician orders including follow up appointments, labs, and all other diagnostic exams. Provide translation services as required. Collect co-pays and fees set forth by the patient’s insurance plan.

Supervisor / Manager

• Mar 1991 - Mar 2000