Experience

Stellar Global Ltd

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Account Manager

  • Jun 2022 - Present



Charlotte Tilbury Beauty

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Assistant Business Manager

  • Sep 2021 - Jun 2022

  Return to orginal postition listed employment below after a secondment.

• Business Manager (Maternity Cover)

  • Nov 2020 - Sep 2021

  • Leading teams to success by driving sales and engaging clients. • Responsible for Revenue Management – rebuilt and formulated KPI tracking for my team. • Managing counter HR inc. Sickness, development one to ones, disciplinary action. • My ability to influence and educate the team is key to my elevated results. • Building rapport with client base and multiple business contacts. • Developed throughout time at Charlotte Tilbury from Assistant Business Manager to Business Manager. Show less

• Assistant Business Manager

  • Oct 2019 - Nov 2020

  • A commercial mindset for monitoring business performance and building team action plans. • Smooth running and management of the Number One Account in the beauty hall.• Building rapport with local client base. • Lead and develop team ensuring premium customer experience.• Immediate results upon me joining the business elevating ATV from £55 to £73 across team.• Train and ensure products are being used to effectively in client consultations.• Working collaboratively across John Lewis business. Show less



Benefit Cosmetics

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Brow Bar Manager

  • Jan 2019 - Oct 2019

  Throughout my four-year career at Benefit Cosmetics, I have been a key member of the sales team and have been promoted twice. Additionally, I was placed on the internal ‘Benefit Passport’ management programme to further develop my management skills. • Personally, achieved the highest scoring mystery shop in the London Region for my services. Demonstrating and leading by example for the team.• Strong team involvement and leadership; personally, responsible for improving sales deficits. • A commercial mindset for monitoring counter layout, visual merchandising and stock levels. • Deliver regular business analysis reports on key performance indicators for senior sales managers and create solutions to solve any under performing areas. • Generate daily staff briefings and facilitate weekly training sessions based on monthly appraisals. After motivating the team using one-on-one coaching the results increased on the quarter. • Manage customer-facing sales teams, dealing with all HR related issues on the sales floor including leading candidate evaluation days, in addition to dealing with employee terminations. • Use effective communication to build relationships with surrounding roles in order to influence business interest. • Considerable experience in customer consultations, developing good rapport and identifying and matching needs. • Worked on London Crash team implementing new Boots Invention beauty hall doors. • Successfully launched brow bar in Sloane Square. Hitting target consistently on brow bar and extending beyond expectations.• Built regular and loyal customer base through exceptional customer service with myself and through the team.• Training the team following area meetings to ensure up to standard. Coaching and training based on personal plans created by me. Show less

• Account Manager

  • Apr 2018 - Jan 2019

• Account Manager

  • Apr 2017 - Apr 2018

  Account management involves dedication to your abilities to perform and a key focus on empowering and driving results in your team. Below are some key achievements and information.• Turned the business productivity around from 30% to 85% in just three weeks through improving customer outreach in store with focus on customer sitdowns.• Ended the year +2% VS Last Year. Achieved this through team training plan created by myself to work on team strengths and develop opportunities. Specifically focused on training for customer consultations and knowledge of product. • Conducted team reviews monthly with the team improving clear goals helped the team achieve this. • Analysis of business with regular SWOT. This was the heart of my results as it is what provided me with the plan of action.• Supported Liverpool Street station store as Assistant Business Manager during peak period of October to December. This was part of development progress. Results in my store weren’t affected and the results in Liverpool street stabilised during my short support period. • Weeks work placement in PR secured through dedication to brand and skills demonstrated. During the placement covered administration and assisted department with PR packages and selection. Show less

• Beauty Advisor

  • Jun 2015 - Mar 2017

  Worked part time and through excelling my targets placed on Benefit Passport to management scheme. • High performing team member consistently. • Regular client base built through my excellent customer service.• Eventing and presentations for beauty masterclasses.• Contributed to the counters success on our highest grossing week of the year through acting as management support to drive results. • Administration included organising customer appointments on counter. Managing my own sales goals and paperwork in relation to my personal sales. Show less



Middlesbrough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Production Designer

  • Mar 2016 - Jul 2016

  Project, I undertook with arts funding from Middlesbrough Council for a youth theatre production with MTH Performing Arts. The performance took place at the Middlesbrough Little Theatre. • Researched, designed and created stage sets and costumes based on the demands of the script. • Sourced, organised and budgeted costumes for a cast of more than 50 people, including the creation of a database to track each costume. • Managed and successfully adhered to budgets, whilst implementing creative solutions to work through financial constraints. • Responsible for leading a large team of volunteers and delegating tasks. • Ensured all health and safety standards within the venue were met. Show less



Candle & Bell Productions

• Stockton-On-Tees

• Production Designer

  • May 2015 - Aug 2015

  A Six and Two, Threes- A film created in association with Creative England. • Sourcing and making of all relevant props, set and costume. • Involved from the early crowdfunding stages, including development and marketing of the project. • Worked quickly and efficiently within the art department team to meet set timescale. • Managed project finances. • Planned and organised sets and costumes to specification. • Maintained successful inter-departmental relationships to enable smooth completion of the project. Show less



Next

• United Kingdom
• Retail
• 700 & Above Employee

• Sales assistant

  • Jun 2008 - Jun 2015

  Worked at Next Part time throughout my study in college and university. • Received customer service awards for my consistent and excellent work with customers. • Time management and organisation developed as worked alongside study. • Part of the visual merchandising team. • Trusted to train members of staff on shop floor day to day. • Loyal and longstanding staff member. Worked at Next Part time throughout my study in college and university. • Received customer service awards for my consistent and excellent work with customers. • Time management and organisation developed as worked alongside study. • Part of the visual merchandising team. • Trusted to train members of staff on shop floor day to day. • Loyal and longstanding staff member.