Social Media Manager

• Feb 2020 - Present

-Developed, designed, and implemented engagement driven social media profiles and campaigns-Manage website to update hours, policies, and other important information -Updated company website by adding in doctor photos and biographies -Analyze customer interaction and make changes to improve customer flow

Veterinary Technician

• Mar 2019 - Present

-Conducted interviews with pet owners to review history, concerns, laboratory results and reviewing medicine -Triaged, admitted, and treated patients under a veterinary doctor’s supervision-Perform physical examinations of all sizes (1lb to 150lbs) -Placed IV catheters, assisting with surgical procedures and sterilized instruments.-Monitored and provided treatments to current in-patients (calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests)-Documented all treatment plans, medicines, and notes for each patient -Maintained a positive and collaborative attitude under stressful situations

Customer Service Representative and Supervisor

• Jun 2017 - Jan 2019

-Lead a team of 10-20 as they supported both inbound and outbound customer requests-Supported team through problem solving in real time-Prioritized teamwork and communication to achieve high customer satisfaction scores-Taking in-bound and out-bound calls for sales -Lead a team of 10-20 as they supported both inbound and outbound customer requests-Supported team through problem solving in real time-Prioritized teamwork and communication to achieve high customer satisfaction scores-Taking in-bound and out-bound calls for sales

Retail Cashier

• Aug 2016 - Jun 2017

-Greeted customers, answered questions and solutioned on products to best fit their needs-Processed transactions for customers for purchases, returns, refunds or exchanges -Performed sales floor duties such as creating displays as well as restocking and taking inventory-Promoted company programs such as rewards, warranties and seasonal promotions -Greeted customers, answered questions and solutioned on products to best fit their needs-Processed transactions for customers for purchases, returns, refunds or exchanges -Performed sales floor duties such as creating displays as well as restocking and taking inventory-Promoted company programs such as rewards, warranties and seasonal promotions

Professor's Assistant

• Aug 2015 - May 2016