Senior Technology Consultant

• Nov 2021 - Present

Senior Account Manager

• Jan 2019 - Nov 2021

Project Manager - Contract Employment

• Jul 2014 - Dec 2018

Responsible for managing the research process from beginning to end, including ensuring a seamless interface between client, internal, and external team members. Work to develop and manage client deliverables and schedules, project goals and timelines, and to define work plans and action items.

Research Recruiter (Contract Employment)

• 2009 - 2010

Responsible for interviewing perspective participants for independent clinical research and custom market research studies. Managed participant information using a custom contact database. Responsible for interviewing perspective participants for independent clinical research and custom market research studies. Managed participant information using a custom contact database.

Research Project Director Assistant (Contract Employment)

• 2006 - 2007

Assisted Research Project Directors with various quality assessment tasks including: scorecard data and written report checks, survey logic tests, translation comparisons, and online portal checks. Developed online portals using Walker's custom portal building tool. Performed verbatim coding and provided feedback on survey changes. Assisted Research Project Directors with various quality assessment tasks including: scorecard data and written report checks, survey logic tests, translation comparisons, and online portal checks. Developed online portals using Walker's custom portal building tool. Performed verbatim coding and provided feedback on survey changes.

IT Project Manager

• May 2003 - Nov 2005

Partnered with research and technical teams to design and implement Walker's custom software, SmartLoyalty(R). Worked with clients to provide a software package aligned with their total Customer Loyalty Management solution. Assisted developers through the implementation process and testing phase. Developed and implemented system roll-out and training, often to accommodate several different user groups. Conducted company-wide trainings on new tools and system functionality. Provided one-on-one training sessions for associates from all areas of the company, including the CEO. Participated in quality assessment checks of the tool.

Research Project Director

• Jan 2001 - May 2003

Responsible for managing all aspects of Customer Loyalty research studies from initial design phase through the presentation of results. Communicated with clients on a daily basis throughout data collection and reporting. Served as a core team leader and main client contact for all phases of project lifecycle.