Compliance Specialist

• Aug 2023 - Present

Compliance Coordinator

• Mar 2023 - Jul 2023

Disclosure Coordinator/Condo Underwriter

• Aug 2021 - Feb 2023

➤ Strategically reviewing specific LE and Initial Disclosure documentation for completeness, accuracy, and compliance. ➤ Verifying that all requirements, policies, and procedures, as they pertain to initial disclosures, have been satisfied. ➤ Efficiently entering LE information into LOS and preparing the LE on behalf of the Loan Officer to ensure completion. ➤ Offering suggestions to improve accuracy and efficiency related to the disclosure process, compliance, and reports. ➤ Analyzing appraisals, engineering reports, declarations, bylaws, operating budgets, and master insurance policies. ➤ Delivering revised disclosures to clients in a timely manner and in compliance with regulatory requirements/standards. ➤ Providing support with MAVENT cures to ensure loans are compliant with federal and state compliance requirements. Show less

Support Specialist

• Dec 2020 - Aug 2021

➤ Partnered with the Learning and Development team to triage short/long term solutions to employee training needs. ➤ Provided leadership, training, and development in order to support employees in various mortgage lending positions. ➤ Consistently mitigated the risk of knowledge gaps in product, process, systems, and originating forward mortgage loans. ➤ Effectively maintained knowledge of sufficient loan operation systems to assist employees with questions or concerns. ➤ Demonstrated consistent technical skills while troubleshooting, assisting, and developing problem solving techniques. ➤ Strategically translated requirements into training that prepared employees for the next step in their career path. ➤ Directed structured learning experiences, monitored quality results, delivered training courses, and assessed efficiencies. Show less

Quality Control Specialist

• Apr 2017 - Nov 2020

➤ Oversaw quality reporting of pre/post-funding files in addition to denied loan files and early payment default records.➤ Managed construction draws for retail home loans, including determining how and when loan funds were distributed.➤ Worked with borrowers, contractors, and title companies to ensure projects and draw schedules were completed on time. ➤ Reviewed compliance/closing audits on conventional and government type mortgage loan files to ensure compliance.➤ Implemented and continued usage of software programs and resolved customer service issues regarding taxes/loans.➤ Collaborated with auditors to resolve exceptions, questions, and concerns about underwriting and data integrity errors.➤ Reported quality control metrics to the Director of Credit Administration for the Audit & Compliance Committee.➤ Ordered field reviews, remained knowledgeable of regulatory changes, and selected files for monthly audit reviews. Show less

Sr. Post Closer

• Jun 2002 - Apr 2017

➤ Reviewed loan documents, suggested corrections, and collaborated with various attorneys, lenders, and title companies.➤ Analyzed loan packages before they were sent for closing and completed pre-funding reviews to ensure accuracy.➤ Influenced high prioritization of initiatives, aligning experiences across channels and touchpoints to ensure best results.➤ Executed post-closing loan processes by collaborating with lenders for the initial and corrected recorded deeds of trust.➤ Consistently resolved customer issues regarding delinquent taxes along with flood/homeowner's insurance policies.➤ Ensured loan files are audited, shipped, and sold correctly along to ensure accuracy and compliance with regulations.➤ Examined all information/data in an efficient manner to reduce complexity and implement actionable improvements. Show less

Director of Family Services

• Apr 2000 - Jun 2002