Experience

Mount Carmel East Hospital

• United States
• Medical Practices
• 1 - 100 Employee

• Quality Business Partner

  • Sep 2023 - Present

  The Quality Business Partner oversees and supports key quality initiatives within the Hospital, reporting to the Regional Vice President of Clinical Quality Management. Serving as a bridge between Clinical Quality Management Areas of Expertise (AoE) and Hospital resources, this role ensures the effective delivery of clinical quality services. Responsibilities encompass collaborating with the Hospital executive team to align and facilitate annual quality assessments and performance improvement plans, as well as Trinity Health's quality and patient safety priorities. Additionally, the Quality Business Partner manages all aspects of the Hospital's clinical quality programs and services, while providing leadership to the Hospital Quality and Safety Committee. Show less



Cosán Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Quality & Education

  • Aug 2021 - Sep 2023

  Cosán is a fast-growing tech-enabled healthcare company that specializes in chronic care management, remote patient monitoring, and other preventative care management services, helping healthcare organizations and providers improve patient outcomes through innovative technology. Key accomplishments to date: -Originated Quality & Education (Q&E) department, growing from 1 to 12 staff in first year -Centralized and greatly expanded Quality Assurance (QA) process QA process, covering all areas of required compliance, call and care plan thoroughness, quality of documentation, conversation quality, and time tracking -Optimized processes, including creating forms and automated flows to email and SharePoint Lists, developed numerous policies and SOPS -Built and maintain Quality and Education SharePoint page to publish resources for care coordinators, QA Resources, Q&E updates -Created an in depth 2-week orientation program for new hires, and a 4-week preceptor program, adding consistency and thoroughness to the process of onboarding -Initiated and led bi-monthly live education for clinical staff and an Education Committee to determine areas of educational needs among care coordinators -Leads Clinical Informatics workgroup that created clinical pathways, revised existing and developed more than 20 new assessments and screenings in our proprietary software program -Coordinates with Engineering department on software updates, revisions and other improvements, delivered education to staff on changes -Coordinates training with outside partners, including collaborating on creation of protocols and integration with our services Show less



QuadMed Onsite Health and Wellness

• United States
• Medical Practices

• Clinical Quality Specialist & Infection Control Lead

  • Apr 2020 - Aug 2021

  -Revised and partially automated a new reporting mechanism for employee COVID-19 symptoms and exposures and managed hundreds of isolations and quarantines for employees -Shepherded the infection control program through a successful AAAHC accreditation survey, while resolving all previous non-compliance items from the last survey -Collaborated with a multidisciplinary team to achieve vaccinator status in multiple states and prepare our health centers to administer the COVID-19 vaccine safely and within required parameters -Authored an extensive quality improvement report on the full company’s response to Covid-19 -Created an infection control surveillance program -Led a series of educational presentations to staff and providers on process improvement and created Quality Improvement workbooks for them to use based on the PDSA cycle -Authored several policies and updated many more to reflect COVID-19 best practices Show less



Health Services Advisory Group, Inc. (HSAG)

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Quality Improvement Specialist

  • Sep 2017 - Mar 2020

  -Consulted with hospital leadership across the country to improve patient safety and quality of care by coaching facilities through the performance improvement process by utilizing a data-driven approach, clinical expertise, root cause analysis, rapid cycle improvement and other quality methodologies -Led on-site surveys to ensure industry standards and best practices through environmental scans, gap assessments, and discussions with staff, reporting findings and actionable recommendations to executive leadership -Collaborated with System Quality Directors to ensure hospital performance improvement initiatives aligned with organizational goals, interpreted their data, identified opportunities for improvement, set performance metrics, and initiating evidence-based practice -Served on the national HIIN Advisory Board for ADEs, sharing success, challenges and ideas across HIINs, and helping form new measures for this area -For the 2019 Premier Safety Across the Board Award, 22 hospitals out of 500 were chosen for this honor; five were my assigned facilities, only one of which won the year before my involvement -15 of my 23 (participating) hospitals improved their Leapfrog Hospital Safety Grade for the period in which I coached them, with 17 of them receiving A’s Show less



Riverside Methodist Hospital

• Hospitals and Health Care
• 700 & Above Employee

• Clinical Educator, Procedural Care Unit

  • Jul 2016 - Aug 2017

• Staff RN, Interventional Radiology

  • Jun 2015 - Aug 2016


Mt Carmel Hospital
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Emergency Room RN

  • Jun 2013 - Nov 2015

The Ohio State University Wexner Medical Center
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Emergency Room RN

  • May 2012 - May 2014

St Joseph's Hospital Health Center
• United States
• Medical Practices
• Emergency Room RN

  • Jun 2010 - Apr 2012

Hezel Associates
• United States
• Research Services
• 1 - 100 Employee
• Office Manager

  • Jun 2002 - Jan 2009