Senior Delivery Manager

• Apr 2023 - Present

Sr. Director of Product

• May 2022 - Present

Director of Product Management

• Dec 2020 - May 2022

Vice President of Operations

• Apr 2017 - Jan 2021

• Identify aspects of the team culture that we love and want to preserve, and others that we wish were different, and implement changes with an eye toward agility• Offer greater insight to upper management of what’s happening “on the ground”• Identify, plan and execute projects that will lead to greater customer happiness and retention• Help make the Happiness team the "voice of the customer" to development and marketing• Identify ongoing team bandwidth to accurately assign new clients and prevent overwork/underwork• Collect and aggregate feedback from customers, present to team• Collaborate with product managers for beta testing of new products and features Show less

Board President

• Jan 2019 - Jan 2022

President of the Board for ALC Mosaic,an expanding network of micro-schools leveraging agile tools to support self-directed education. President of the Board for ALC Mosaic,an expanding network of micro-schools leveraging agile tools to support self-directed education.

Adjunct Professor

• May 2014 - Oct 2021

•Deliver courses through proprietary online platform in a year-round, accelerated curriculum •Provide support and guidance to students in the College of Adult and Professional Studies •Assist in the ongoing improvement cycle of online education •Deliver courses through proprietary online platform in a year-round, accelerated curriculum •Provide support and guidance to students in the College of Adult and Professional Studies •Assist in the ongoing improvement cycle of online education

Director Of Client Services

• Nov 2015 - Apr 2017

• Provision, configure and deploy Pathable apps and websites for our customers using our web-based management dashboard • Educate conference planners and other customers on the use of the community tools using the phone, e-mail and GoToMeeting / web conferencing • Provide Tier 1 support to conference planners and attendees on the use of the community service, by phone and e-mail • Cool hot tempers, amuse the amusable • Ensure our customers meet their goals successfully and with a minimum of hassle • Provide integrity and credibility as the “main point of contact” for customers • Provide input and insights into how to make the process more effective or more efficient Show less

CI Solutions Analyst

• Apr 2013 - Oct 2015

• Deliver exemplary customer service by responding quickly to clients and addressing both surface requests and analyzing underlying needs • Create and share actionable, data-driven reports that help clients engage strategic decision-making • Produce both internal and external training materials on various multimedia platforms. • Train clients, in person and through webinars, on best practices of using SaaS. • Manage a daily, monthly, and quarterly deliverables schedule as part of a team • Analyze competitive intelligence data to provide insights that drive product development Show less

Instructor, Arts and Sciences

• Jan 2010 - Apr 2013

• Instruct college students in various modes of literature and composition • Create interdepartmental best practices and curriculum • Develop daily, weekly, and semester-long lesson plans for national implementation • Assist individual students with schedule creating and career development. • Evaluate performance of Arts and Sciences faculty • Demonstrate and model effective use of technology to other faculty via workshops and training • Create weekly press releases for distribution in the tri-county media Show less

Teacher

• Jun 2009 - Jan 2010

• Develop and maintain annual, quarterly, and weekly plans that demonstrate mastery of South Carolina’s curriculum standards. • Lead a team of colleagues in two weekly meetings to address teacher concerns, and keep detailed minutes of all meetings. • Develop and maintain annual, quarterly, and weekly plans that demonstrate mastery of South Carolina’s curriculum standards. • Lead a team of colleagues in two weekly meetings to address teacher concerns, and keep detailed minutes of all meetings.

Teacher

• 2004 - 2009

• Develop and implement lessons according to Ohio standards and Diocesan curriculum • Revise sophomore and junior level curriculum • Assess students’ progress and communicating with parents and students through an online grade book • Lead a committee to implement an independent Senior Project, which began in 2006 • Become involved in site-based management, including decisions regarding teaching methods, curriculum design, budget, and textbooks. • Supervise “Freshmen Challenge” high-ropes course program Show less