Experience

Dr. Reddy's Laboratories

• India
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Manager, Customer Service and Operations

  • Aug 2010 - Present

  Lead of Customer Service and Operations *Manage the Cold Chain specialty products for DRL. I work with UPS to make sure that we have supplies for the weekly orders. I work closely with UPS on shipments that are in jeopardy of not delivering in the allotted window. *Lead audits teams for the audits done on the customer service department by both internal and external auditors. *Facilitate weekly meetings with team members to discuss issues and strategies for customers to help with end of month/quarter bottom line. *Review and revise current processes to streamline and improve on efficiencies. *Meet monthly with the senior leadership team to review performance of the top teir customers and put into place actions plans * Manage customer orders and request to insure that all customer expectations are handled in a timely manner. * Actively monitors customer must arrive by dates (MABD) and manages customer expectations to insure that we are meeting the customers expectations, while not receiving penalties for failure to supply (FTS). Monitor and review with Finance FTS penalties to insure that validity of all claims. * I was at the forefront of creating the matrix that DRL currently uses to measure On Time Delivery (OTD) to support customer scorecard data. Actively monitoring customer performance matrixes for customers that do not provide us with scorecards data. * Monitor inventory opportunities for the sale of short dated product to customer for current orders and back orders while minimizing impact to COPE. Coordinate new customer setup with 3PL, Finance, IT, Co-Packers, and customer (shipping locations, routing guides, etc.). * Train and teach new employee’s the value of customer focus. Showing them that creating relationship with our customers from the beginning and continuously growing it will be the key to having great customer relationships and loyal customers. Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Teller Supervisor

  • Mar 2006 - Aug 2010

  Manage all the tellers at my branch to ensure that they are processing transactions correctly, maintaining superior customer service, and helping them to build better relationships with the customers to ensure that any sales opportunity is not missed. Conducts daily meetings with staff to go over daily and weekly sales goals. Accepts all customer transactions regarding checking, savings, and loan accounts Daily balancing of teller drawer and of the vault Maintaining the branches money supply by ordering and shipping out the weekly shipments. Produces sales leads based on customers needs Show less