Intake Specialist

• Jun 2021 - Present

Human Resources Assistant

• Mar 2021 - May 2021

Also another temp position, help file paperwork and prepare for audits. Also another temp position, help file paperwork and prepare for audits.

Temporary Administrative Assistant

• Feb 2021 - Feb 2021

Helped with filing and organizing paper work and maintaining office. Helped with filing and organizing paper work and maintaining office.

Direct Support Professional

• Dec 2020 - Feb 2021

Supported and encouraged psychiatric patients to promote health and wellness. Enhanced patient wellbeing by supporting participation in recreational activities. Prevented patient injuries by providing necessary restraints and appropriate supports. Helped patients adjust to hospital routines and thrive in structured environments. Improved patient outlook and daily living through compassionate care. Fostered independence in disabled individuals while closely monitoring safety at all times. Supported and encouraged psychiatric patients to promote health and wellness. Enhanced patient wellbeing by supporting participation in recreational activities. Prevented patient injuries by providing necessary restraints and appropriate supports. Helped patients adjust to hospital routines and thrive in structured environments. Improved patient outlook and daily living through compassionate care. Fostered independence in disabled individuals while closely monitoring safety at all times.

CSR

• Oct 2015 - Dec 2017

Assistant Customer Service Manager

• Jul 2012 - Sep 2012

Assistant Customer Service Manager 07/2012 - 09/2012Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems. Trained and mentored new team members to promote productivity, accuracy and friendly customer service. Monitored documentation procedures to maintain consistent policies and current records. Developed and implemented strategies retain customers and drive loyalty. Created call sequencing flow charts to optimize center performance. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Oversaw addressing of customer requests for friendly, knowledgeable service and support Show less

Office Associate

• Apr 2007 - Jul 2012

Office Assistant Lead Worker 04/2007 - 07/2012Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service. Strengthened traceability, developing organization systems for contracts, records, reports and agendas. Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs. Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations. Filed and retrieved records to support business needs and boost team productivity. Show less