Experience

Azure Standard

• United States
• Wholesale
• 1 - 100 Employee

• Project Lead ~ Azure Advantage Membership Program

  • Jul 2016 - Jan 2017

  Defining project goals, Tracking project progress and status reporting, Develop policies and procedures to support the achievement of the project objectives, Determining the cause of deviations from the plan, Taking corrective actions to address deviations, Field complex customer phone calls, Review daily membership requests and emails, Assist customers in joining Azure Standard and the Advantage Membership by providing outstanding service, information with verbal and written communication, Evaluate and manage daily reports for bimonthly distribution of “Discover Boxes”, Make smart judgment decisions based on all variables presented, Maintain high levels of communication among all project team members, Collaborate with fellow team members in a cooperative manner to ensure positive customer experience. Show less

• Customer Service Quality Coach & Representative

  • Mar 2016 - Jul 2016

  Creating a positive work environment for Call Center Customer Service Representatives. Demonstrating a strong commitment to Azure Standard's core values. Committed and focused on developing individuals within their current jobs by coaching and mentoring toward excellent performance. A variety of consultative roles, including monitoring, collaborating, listening and training while creating a positive work environment. Working together as partners for the benefit of customers. A model for excellence in service and communication. Recognizing and rewarding even smallest professional growth with praise and coaching redirects. Uses excellent skills to support each individual in Customer Service in their professional growth. Show less

• Call Center Representative

  • Jul 2013 - Mar 2016

  Three years experience in "front line" HIGH levels of customer service in person as well as over the phone.Patience and flexibility in fast paced, constant changing and high energy environment.Confident, fair and decisive in determining solutions on behalf of customers and Azure Standard.Maintain security while handling customer accounts including cash and credit card payments.Trustworthy and proven excellent work ethic.Skilled in time management and attention to details. Excellent written and verbal communication skills.Continuous, positive attitude and support while using productive dialog with all fellow team members. Comprehensive knowledge of Beehive, MS office suite applications, internet, email and Skype communications.*Weekly "will call" contact and management of customers paperwork.*Current active Call Center representative for the Azure Standard Safety Council.*Daily mail and document delivery to remote worker.*Contact customers and maintain worksheet information for recall notifications. Show less



Integra Telecom

• United States
• Telecommunications
• 1 - 100 Employee

• Accountant II

  • Apr 2005 - Feb 2011

  Working knowledge of the Telecom Industry specialized in Tax, Inventory, Fixed Assets and Project Departments. Creating budgeting, tracking and status of multiple projects. Balance, research and audit inventory. Enter corporate journal entries. Conduct accounting audits and journal entry questions as needed. Calculate state taxes per vendor, log and report quarterly. Close corporate books for month end and year end. Record, create and produce monthly/yearly finical statements for management. ** Directed multiple accounting system conversions into web-enable Oracle financial platform. Extensive testing, integration and create company procedure manual of Telecom Project Accounting in Oracle. Show less