Experience

Lutheran Social Services of Central Ohio

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Operations, LSS Faith Mission

  • Jul 2023 - Present

  Columbus, Ohio, United States

• Director of LSS Food Pantries

  • May 2018 - Jul 2023

  Ohio Evaluates, develops, and leads the overall operation of all LSS food pantries including creating policies/procedures and ensuring regulatory compliance, creating and managing the overall budget, and providing leadership development to staff. Serves as a liaison between LSS and donors, potential donors, governmental officials, media resources, and acts as an advocate for those living in poverty through speaking engagements and tours. •Conceptualized a service delivery system that decreased… Show more Evaluates, develops, and leads the overall operation of all LSS food pantries including creating policies/procedures and ensuring regulatory compliance, creating and managing the overall budget, and providing leadership development to staff. Serves as a liaison between LSS and donors, potential donors, governmental officials, media resources, and acts as an advocate for those living in poverty through speaking engagements and tours. •Conceptualized a service delivery system that decreased customer wait times by 75% and brought Net Promoter Score into the excellent range. •Spearheaded DEI employee education program resulting in 250 staff engaging in group sessions. •Adapted service model over the pandemic to ensure continuity and sustain 50% growth in new households served



Worthington Resource Pantry

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Executive Director

  • Jul 2013 - May 2018

  Columbus, Ohio Area Brought on as first full-time and sole employee, advanced the organization through a period of growth based on strong financial, operational, and leadership performance. Tripled the number of employees and grew volunteer base to 400+. • Controlled annual expenses while increasing people served by 58%. • Increased revenue by 168% and donated food by 258%. • Doubled the amount of fresh produce distributed and increased the amount of food per household by 27%.



LifeCare Alliance

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Nutrition Program Director

  • Sep 2008 - Jun 2013

  Provides strategic leadership for multiple programs with a combined annual operating budget of $5 million and over 30 employees. Develops, monitors and utilizes key performance indicators for improving program outcomes. Closely studies trends in program participation, funding and contract requirements in order to maximize effectiveness and compliance. Develops and monitors annual budget, controls purchasing and initiates grant and contract proposals. Responsible for developing, monitoring and… Show more Provides strategic leadership for multiple programs with a combined annual operating budget of $5 million and over 30 employees. Develops, monitors and utilizes key performance indicators for improving program outcomes. Closely studies trends in program participation, funding and contract requirements in order to maximize effectiveness and compliance. Develops and monitors annual budget, controls purchasing and initiates grant and contract proposals. Responsible for developing, monitoring and revising policies and procedures. LifeCare Alliance is Central Ohio's premier Meals-on-Wheels provider serving older adults and the chronically ill. In addition to Meals-on-Wheels, LifeCare Alliance provides a food pantry, senior dining centers, and other health services.

• Director, Community Meals Program

  • Jun 2005 - Sep 2008

  Responsible for planning, organizing, directing, and controlling operations of the highest volume senior congregate meal program in the state.

• Community Nutrition Coordinator

  • Sep 2000 - Jun 2005

  Community Nutrition Coordinator Provided Medical Nutrition Therapy to clients with chronic health conditions. Initiated nutrition component of a new corporate wellness business line. Provided one-on-one nutrition counseling and health coaching. Organized health fairs, screenings, and group classes. Developed ethnic outreach programs. Responsible for writing menus for individuals with special dietary needs.