Experience

ScionHealth

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Access Representative

  • Aug 2023 - Present



ORCHARD VIEW REHABILITATION & SKILLED NURSING CENT

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Social Worker

  • Feb 2017 - May 2023



Self-employed

• Certified Nursing Assistant/ Private caregiver

  • May 2014 - Dec 2016

  1. Provide total care for residents, starting with carefully assisting with providing activities of daily living (ADLs) to residents (including washing, bathing, dressing, feeding, grooming, walking, transferring, skin care, toileting, oral care and catheter care) 2. Perform care as defined by resident plan of care/CNA assignment card. 3. Assist residents and reposition as required, & conduct range of motion as needed. 4. Observe and report any change in condition, attitude, reaction, appetite, and behavior Show less



Georgia Department of Driver Services

• Government Administration
• 200 - 300 Employee

• Customer Service Representative

  • Mar 2013 - May 2014

  - Receive/ handle a high volume of calls from internal customer’s with tier-one issues, & provide a high level of customer service while handling difficult situations. - Provide Internal customer support involves troubleshooting hardware, software, and connectivity issues. - Responsible for escalation to the appropriate second-tier support, opening tickets with various vendors, and escalation to Senior level management. - Provide external customer support ranges from general website support to assist with password resets and online account management. - Extensive experience in dealing with face-to-face and phone customers with courtesy and professionalism. - Experienced in the use of Microsoft Office software to include Excel and PowerPoint. - Ability to provide information to external customers, supervisors, co-workers; by telephone, or in person in a professional manner. - Ability to communicate effectively and professionally via e-mail or written communication. - Experienced in handling and maintaining confidential information. Show less



Carters Distribution Center

• United States
• Warehousing
• 1 - 100 Employee

• Material Handler/ Warehouse Dispatch

  • Feb 2010 - May 2014

  - Organizing and monitoring inventory, loading and unloading packages & documenting orders. - Check incoming deliveries to make sure all ordered material meets quality standards. - Organize stock in the most efficient way using forklifts & pallet jacks. - Receive and check incoming pick tickets. - Pull material to fulfill orders properly & wrap orders and place them on trucks for delivery. - Monitor inventory levels and suggest new orders when needed& document orders, materials and any stock movements. - Communicate and coordinate with customers, & Scheduling deliveries. - Train new team members on delivery, equipment maintenance methods. - Coordinating equipment maintenance. - Monitor team logs to DOT regulations. - Receiving inbound deliveries & Organizing warehouse. - Managing team to operational standards and all other duties, as assigned. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Chemical Specialist

  • Sep 2001 - Nov 2005