Experience

Genesee General

• United States
• Insurance
• 1 - 100 Employee

• Receptionist / Accounts Receivable Specialist

  • Mar 2018 - Present

  - Stepped up when critical positions were unexpectedly vacated handling transportation assistant, accounts receivable, and reception duties simultaneously - As part of team effort, working to rebuild tarnished company image - Through building rapport with agency accounting contacts, striving to reduce 60+ day late payables to 3% and 30-59 day late payables to 10% - Stepped up when critical positions were unexpectedly vacated handling transportation assistant, accounts receivable, and reception duties simultaneously - As part of team effort, working to rebuild tarnished company image - Through building rapport with agency accounting contacts, striving to reduce 60+ day late payables to 3% and 30-59 day late payables to 10%



Four Seasons Hotel Denver

• Denver, CO

• Guest Recognition Specialist

  • Mar 2015 - Mar 2018

  - Provide unparalleled customer service for AAA 5 Diamond property - Nominated for Employee of the Month within first 90 days of employment - Primary contact for Elite Guests, an invitation only program for residents and a very small number of highly valued guests - Provide unparalleled customer service for AAA 5 Diamond property - Nominated for Employee of the Month within first 90 days of employment - Primary contact for Elite Guests, an invitation only program for residents and a very small number of highly valued guests



3 Guys Pies

• Denver, CO

• Closing Manager

  • Jun 2014 - Mar 2015

  - Counter, phone, and internet orders, expediting in house and delivery orders - Nightly register balancing, daily bookkeeping, closing out of drivers tickets, credit card tip adjustment Adjusting delivery driver and in-house employee tips - Counter, phone, and internet orders, expediting in house and delivery orders - Nightly register balancing, daily bookkeeping, closing out of drivers tickets, credit card tip adjustment Adjusting delivery driver and in-house employee tips



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive

  • Mar 2010 - Oct 2013

  - Awesome award winner for highest customer survey scores over 3 month period. - Member of the Bulk team handling "white glove" accounts such as hotels/motels, home owners associations, and apartment buildings where the location paid for the services for their tenants. - Video, internet, and phone tech support, billing support. - Awesome award winner for highest customer survey scores over 3 month period. - Member of the Bulk team handling "white glove" accounts such as hotels/motels, home owners associations, and apartment buildings where the location paid for the services for their tenants. - Video, internet, and phone tech support, billing support.



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Tier 2 Customer Service Representative

  • Jun 2009 - Feb 2010

  - Worked with wide variety of people nationwide in customer retention/loyalty, customer service, tech support, and internet sales - Consistently high quality assurance and customer satisfaction survey scores of 4 or above out of 5 - Part of top 10 team in call center - Worked with wide variety of people nationwide in customer retention/loyalty, customer service, tech support, and internet sales - Consistently high quality assurance and customer satisfaction survey scores of 4 or above out of 5 - Part of top 10 team in call center



TRM Corporation

• Portland, Oregon

• Tier 2 Customer Service Representative

  • Oct 2005 - Aug 2008

  - Research, correction, and calculation of missed monthly profits, missed daily settlements, reimbursement for downtime, and delays in service - Worked with nationwide ATM owners, ATM end users, and transaction processor India helpdesk - Refined daily report reflecting escalations and resolution time frame, decreasing turnaround time and improving customer relationships - Research, correction, and calculation of missed monthly profits, missed daily settlements, reimbursement for downtime, and delays in service - Worked with nationwide ATM owners, ATM end users, and transaction processor India helpdesk - Refined daily report reflecting escalations and resolution time frame, decreasing turnaround time and improving customer relationships



O'Reilly Auto Parts

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2003 - Jan 2005

  - Audit, balance, and report on all areas of operations - Daily bookkeeping tracking sales, losses, and expenses for weekly accounting reports - Preparation of daily bank deposits, cash purchase - Direct supervision of up to 10 employees - Audit, balance, and report on all areas of operations - Daily bookkeeping tracking sales, losses, and expenses for weekly accounting reports - Preparation of daily bank deposits, cash purchase - Direct supervision of up to 10 employees