Experience

Covington Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Manager, Online Systems



Covington Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Supervisor, Online Systems

  • Jan 2020 - Present

• Online Booking Specialist

  • Dec 2015 - Jan 2020

  • Provide technical support via telephone and email to online travel booking users• Assist business travelers in making reservations within the online booking tools• Troubleshoot any user difficulties, as well as educate clients on online booking tool capabilities• Set-up new user profiles and perform maintenance on existing profiles• Build and customize online booking sites based on customers’ travel policy needs• Conform to corporate clients’ travel standards and policies• Foster and maintain excellent client relations with prompt and accurate responses to telephone calls and email messages• Work reservation, schedule change, and ticketing queues daily• Support the daily operations of the corporate travel department with additional duties and responsibilities as requested



Allianz Partners Nederland

• Netherlands
• Insurance
• 1 - 100 Employee

• Travel Service Associate

  • Jan 2014 - Dec 2015

  • Responded to customers nationwide using various channels of communication. Providing relevant solutions for clients needs in all aspects of travel insurance• Assisted with starting claims and answering claim status questions. Review and resolve pending travel insurance policy inquiries • Responded to customers nationwide using various channels of communication. Providing relevant solutions for clients needs in all aspects of travel insurance• Assisted with starting claims and answering claim status questions. Review and resolve pending travel insurance policy inquiries



TruGreen

• United States
• Consumer Services
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Dec 2013

  ·Served as customer liaison to customers nationwide, researched and resolved billing disputes, adjusted and confirmed schedules·Documented information into case management system, provided written and verbal presentation as needed ·Served as customer liaison to customers nationwide, researched and resolved billing disputes, adjusted and confirmed schedules·Documented information into case management system, provided written and verbal presentation as needed



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Concierge

  • Jul 2005 - Sep 2011

  · Responded to client requests, answered inquiries, offered suggestions, made reservations and provided detailed information pertaining to trips, excursions, sporting events, concerts and plays· Researched client requests, documented information into case management system, provided written and verbal presentation of research to clients · Responded to client requests, answered inquiries, offered suggestions, made reservations and provided detailed information pertaining to trips, excursions, sporting events, concerts and plays· Researched client requests, documented information into case management system, provided written and verbal presentation of research to clients



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Service Representative

  • Jan 2004 - Jun 2005

  · Provided personal service assistance to customers including: technical assistance, researching and resolving bill pay disputes, resetting customer PIN numbers and code words, assisting with access to their personal information through the Personal Finance Manager software via the Internet · Provided personal service assistance to customers including: technical assistance, researching and resolving bill pay disputes, resetting customer PIN numbers and code words, assisting with access to their personal information through the Personal Finance Manager software via the Internet



Overnite Transportation

• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2003 - Jan 2004

  · Served as customer liaison to customers nationwide, researched and resolved billing disputes, provided rate quotes and freight charges for shipments, traced shipments and advised customers on status of freight, educated customers on company website usage and features · Served as customer liaison to customers nationwide, researched and resolved billing disputes, provided rate quotes and freight charges for shipments, traced shipments and advised customers on status of freight, educated customers on company website usage and features



Catherines Stores Corporation

• United States
• Retail
• 200 - 300 Employee

• Co-manager

  • Sep 2000 - Jan 2003

  · Increased monthly goals by 15%, supervised promotional price changes, improved and maintained casual wear for optimum marketing advantage, accomplished all standard operating procedures, trained new associate staff · Increased monthly goals by 15%, supervised promotional price changes, improved and maintained casual wear for optimum marketing advantage, accomplished all standard operating procedures, trained new associate staff



Lane Bryant

• United States
• Retail
• 700 & Above Employee

• Co-manager

  • Apr 1998 - Sep 2000

  · Exceeded quarterly goals, facilitated optimum marketing advantage, conducted all store protocols, managed payroll, developed associate schedules, interviewed and trained new associate staff · Exceeded quarterly goals, facilitated optimum marketing advantage, conducted all store protocols, managed payroll, developed associate schedules, interviewed and trained new associate staff



Books A Million

• United States
• Retail
• 700 & Above Employee

• Co-manager

  • Oct 1995 - Apr 1998

  · Initiated and promoted book signings that increased book sales by 28%, developed and implemented a Saturday youth reading hour with arts and crafts, increased sales by 12% through institutional sales and debt management, managed weekly payroll and trained new personnel · Initiated and promoted book signings that increased book sales by 28%, developed and implemented a Saturday youth reading hour with arts and crafts, increased sales by 12% through institutional sales and debt management, managed weekly payroll and trained new personnel