Jennifer Egekwu

Customer Service Manager at Airopay Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG
Skills

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Bio

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Experience

  • Airopay Inc
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Customer Service Manager
      • Nov 2020 - Present
  • Jhene Essence Services Ltd
    • Head Of Customer Experience
      • Dec 2018 - Present
  • AutoNation Africa
    • Nigeria
    • Motor Vehicle Manufacturing
    • Head Of Customer Relations
      • Aug 2015 - Jan 2017

      Manager of the customer service department accross the group Manager of the customer service department accross the group

  • Airtel Nigeria
    • Nigeria
    • Telecommunications
    • 700 & Above Employee
    • Customer Relationship Manager
      • 2012 - Aug 2015

      Managed the lines and activities of the top high value customers of Airtel Nigeria Managed the lines and activities of the top high value customers of Airtel Nigeria

  • Southern Sun Ikoyi Hotel
    • Hospitality
    • 1 - 100 Employee
    • Guest Service supervisor
      • Jan 2009 - Sep 2012

      Supervised over 47 Guest service agents in different capacities rendering exceptional customer service Supervised over 47 Guest service agents in different capacities rendering exceptional customer service

Education

  • Lagos Business School, Pan-Atlantic University
    Mini-MBA, Entrepreneurship/Entrepreneurial Studies
    2022 - 2022
  • Edinburgh Business School
    Master of Business Administration (MBA), Business Administration and Management, General
    2016 - 2016
  • Ec-Council USA
    e - Business Professional -Customer Relationship Management, Customer Service Management
    2012 - 2012
  • Service quality institute USA
    Certified customer service professional, Customer Service Management
    2011 - 2011
  • Service quality institute , USA
    Certified customer service associate, Customer Service Management
    2010 - 2010
  • Ebonyi State university
    Bachelor of Science (BSc), Banking and Finance
    2000 - 2004
  • Lagos Business School, Pan-Atlantic University
    Mini- MBA, Entrepreneurship/Entrepreneurial Studies
  • Service Quality Institute USA
    Certified Customer Service Professional, Customer Service Management
  • Service Quality Institute, USA

Community

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