Experience

Aviva Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• Senior System Support Analyst

  • Jul 2020 - Present

  System Administration and Reporting:- Managed a team of 3 people - Handle Request Fulfillment Workspace (System Table Updates, Work unit Deletion request, Promotion and PDF Upload from UAT Environment to Production)- Ensure all temporary and permanent updates are done accurately within agreed time frame of 1 day for table updates under standard matrix- Ensure Weekly Statistics report on open incidents, problem management, request fulfillment are sent out- Provide timely and prompt Service Level Reports for different Business Units- Assessment of P1 and P2 incidents not resolved within agreed SLA and declaring in iCare systemReview and Audit Findings:- Ensure reviews are done within stipulated time frame with all approval response- Ensure changes made are correct and review are completed- Provide evidences to internal and external auditors on issues relating to documented processes, table updates, user sanction/access and reviews Show less

• Sytem Analyst

  • Oct 2009 - Jun 2020

  Management Information Reporting:- provide prompt and accurate data extraction- gather requirements and prepare documentation- manage users expectation and highlight any assumptions on the extracted data- clear and concise in service delivery - provide analysis and problem investigation Incidence Investigation ano Reporting:- provide Incident Analysis and Investigation- work with IT users to ensure quality of resolution- follow up action to ensure problems areresolved- perform data patching and ensure data is correct- perform data reconciliation and investigationUAT Support Services:- prepare VAT test plan and test docs- run production Jobs in testing environment- communicate with IT Technical to accomplish testing goals- ensure UAT Signoff and Closure Show less



U3 Infotech

• Singapore
• IT Services and IT Consulting
• 100 - 200 Employee

• System Analyst

  • May 2006 - Jun 2009

  Prepare Technical Specifications System Analysis, Program Deign, and Dev Analysis and Investigation of problems Prepare investigation reports Conduct unit and system testing Prepare project documentation Assist in program promotion errors Provide assistance in production support Data Upload for Data Migration Prepare Technical Specifications System Analysis, Program Deign, and Dev Analysis and Investigation of problems Prepare investigation reports Conduct unit and system testing Prepare project documentation Assist in program promotion errors Provide assistance in production support Data Upload for Data Migration



Generali

• Insurance
• 700 & Above Employee

• Programmer

  • Apr 2001 - Apr 2006

  Coordinate with user groups for data gathering requirements Coordinate with Business Analyst and user for AT and SignOff Provide System Analysis, Program Design, Development and Enhancement of Program Provide Problem Investigation preparation of Investigation Report Promotion of Programs to Production Support for Day-end and Month-end Processing Coordinate with user groups for data gathering requirements Coordinate with Business Analyst and user for AT and SignOff Provide System Analysis, Program Design, Development and Enhancement of Program Provide Problem Investigation preparation of Investigation Report Promotion of Programs to Production Support for Day-end and Month-end Processing



Anscor

• Philippines

• Cobol Programmer

  • Nov 1996 - Apr 2001

  Coordinate with user group and management for schedule, test data preparation, test case and program specification Analyze user requirements and prepares documentation such as data File description, data structures and report layouts Document application system by describing program logic and detailed data format Develop and implement the system and respond to user's request for revision Perform daily, weekly and monthly system back up Personal Accomplishments: Finance Module: AP Schedule and Validation of Beginning Balances, AP Update Register and Outstanding Payable, AP Applications, IA Aging Analysis, Individual Accounts Collection Report Insurance Module: Invoice Transmittal Report, Loss, Statistics report, Inquiry on Running Balance, Listing for Insurance Commission Sales Module: List of Expiring Policies, Renewal Notice for Corporate Account, Renewal Notice for Individual Accounts, Update of Premiums for Renewal of Expiring Policies Y2K Activities: Testing and Revision of all Date related programs Show less