Jennifer Douglas

Client Services Manager at Excel Courier and Logistics
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Contact Information
us****@****om
(386) 825-5501
Location
Sterling, Virginia, United States, US
Skills

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Credentials

  • TSA
    -

Experience

  • Excel Courier | Excel Logistics
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Client Services Manager
      • 2019 - Present

    • Client Account Manager
      • Jun 2018 - Present

    • Vendor Relations Manager
      • Jan 2017 - Present

      Recruiting and retention of independent contractors for our fleet.

    • CUSTOMER SERVICE SUPERVISOR
      • Nov 2009 - Present

      Facilitate customer calls and order entry for customers within the DC Metro area, while monitoring deliveries occuring within a 250 mile foot print. Customer service first environment, where each member of the team is monitoring & communicating with dozens of customers via phone, fax & web. Communication benchmarks are met based on customer SOP's & requests for notification of pick up and delivery via email. Tracking drivers handling deliveries of various materials; from envelopes to freight. Advanced scheduling of deliveries for clients with specific instructions, dates, times, etc.

Education

  • W.T. WOODSON HIGH SCHOOL
    Advanced studies diploma
    1996 - 1999

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