Experience

KellyConnect | Contact Center Solutions

• United States
• Consumer Services
• 500 - 600 Employee

• Senior Technical Advisor

  • Aug 2018 - Present



Titertek Instruments

• Customer Service Representative

  • Nov 2010 - Apr 2017

  Processed orders, verified with production that orders were complete and correct. Programs used include Microsoft Office (Word, Excel, PowerPoint) and QuickBooks. Ran reports and interpreted results for company president. Assisted customers with technical and ordering issues. Created quotations, sales orders, and invoices. Sent customers order acknowledgements upon receipt of order. Processed orders, verified with production that orders were complete and correct. Programs used include Microsoft Office (Word, Excel, PowerPoint) and QuickBooks. Ran reports and interpreted results for company president. Assisted customers with technical and ordering issues. Created quotations, sales orders, and invoices. Sent customers order acknowledgements upon receipt of order.



Dunkin Donuts

• Food and Beverage Services
• 700 & Above Employee

• Shift Manager

  • May 2008 - Apr 2009

  Served beverages, food to customers. Maintained beverages and foods at appropriate temperatures and maintained temperature logs. Counted down registers at end of night and filled appropriate forms, prepared bank drop. Trained new employees. Assisted restaurant manager with inventory counts. . Served beverages, food to customers. Maintained beverages and foods at appropriate temperatures and maintained temperature logs. Counted down registers at end of night and filled appropriate forms, prepared bank drop. Trained new employees. Assisted restaurant manager with inventory counts. .



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Apr 2004 - Feb 2006

  Stayed up to date on sales info in the department, increased same-store sales by 15%. Trained employees and tracked breaks, lunches, and schedules. Ordered and stocked merchandise. Attended trainings on OSHA and labor relation regulations. Started at Wal-Mart as an overnight stocker, moved up to Dept. Manager after a year. Stayed up to date on sales info in the department, increased same-store sales by 15%. Trained employees and tracked breaks, lunches, and schedules. Ordered and stocked merchandise. Attended trainings on OSHA and labor relation regulations. Started at Wal-Mart as an overnight stocker, moved up to Dept. Manager after a year.