Jennifer Donahue
Associate Professor of Practice at The University of Arizona- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Limited working proficiency
-
French Elementary proficiency
-
Swahili Elementary proficiency
Topline Score
Bio
Credentials
-
Content Marketing Foundations
LinkedInJun, 2022- Oct, 2024 -
Figma Essential Training: The Basics
LinkedInJun, 2022- Oct, 2024 -
Learning to Write for the Web
LinkedInJun, 2022- Oct, 2024 -
UX Foundations: Content Strategy
LinkedInJun, 2022- Oct, 2024 -
UX Foundations: Logic and Content
LinkedInJun, 2022- Oct, 2024 -
UX Foundations: Storytelling
LinkedInJun, 2022- Oct, 2024 -
Getting Started in User Experience
LinkedInMay, 2022- Oct, 2024
Experience
-
University of Arizona
-
United States
-
Higher Education
-
700 & Above Employee
-
Associate Professor of Practice
-
Aug 2014 - Present
•Compose concise, clear, and mindful prose to foster engagement, facilitate insight, and empower learners •Collaborate cross-functionally to execute and refine content strategies that utilize data to drive enrollment and recruiting •Research, write, edit, and publish findings that educate diverse audiences about the relationship between trauma, migration, and health •Partner with colleagues to develop and maintain a multi-channel recruiting campaign that reaches 4,000+ students per year •Utilize storytelling and an audience-centered approach to market, launch, and lead study abroad programs in Martinique •Craft relevant, compelling, and innovative text, audio, and video content that helps students understand the connections between race and health •Mentor 50+ students to discover challenges, uncover motivations, and inspire curiosity •Supervise a team of ten graduate student graders and create guidelines to optimize workflow, produce consistent feedback, and maintain an empathetic tone/voice Show less
-
-
-
Zirtual
-
Technology, Information and Internet
-
1 - 100 Employee
-
Customer Support Lead
-
Sep 2012 - Jan 2014
•Led and developed a team of eight managers and fifteen independent contractors with attention to team member engagement and wellbeing •Utilized empathy to resolve escalated issues, address customer needs, and build brand affinity •Analyzed client retention data and utilized insights to streamline the client outreach process •Led initiative to refine the client matching process, resulting in an 80% improvement in initial assistant/client matches •Composed client onboarding policies and procedures for distribution to colleagues and contractors •Employed new technologies to foster collaboration across teams and shape organizational culture Show less
-
-
-
Florida State University
-
United States
-
Higher Education
-
700 & Above Employee
-
Graduate Assistant
-
Jun 2009 - May 2013
• Conducted independent research and published literary criticism • Managed time-sensitive dissertation and related grant-writing process • Presented original scholarship at national and international conferences • Designed and taught a variety of upper-level Literature courses • Developed innovative curriculum that fostered interdisciplinary exchange • Collaborated with administration to further professional development for graduate students • Conducted independent research and published literary criticism • Managed time-sensitive dissertation and related grant-writing process • Presented original scholarship at national and international conferences • Designed and taught a variety of upper-level Literature courses • Developed innovative curriculum that fostered interdisciplinary exchange • Collaborated with administration to further professional development for graduate students
-
-
-
University of Maryland
-
United States
-
Higher Education
-
700 & Above Employee
-
Graduate Assistant
-
Jun 2008 - Jun 2009
• Compiled data on student success and generated reports for grant applications • Collaborated with colleagues to develop instructional materials • Researched, edited, and revised articles for scholarly publication • Mentored incoming undergraduates with an eye towards long-term goals • Provided supplemental instruction to provisionally-admitted students and achieved marked gains in the cohort’s performance in English 101 • Compiled data on student success and generated reports for grant applications • Collaborated with colleagues to develop instructional materials • Researched, edited, and revised articles for scholarly publication • Mentored incoming undergraduates with an eye towards long-term goals • Provided supplemental instruction to provisionally-admitted students and achieved marked gains in the cohort’s performance in English 101
-
-
-
North County High School
-
Glen Burnie, MD
-
English Teacher
-
Aug 2007 - Jun 2008
• Communicated with colleagues and administration to set goals and align objectives • Clearly defined goals and communicated expectations to students and parents • Tailored instruction to meet individual student needs • Engaged students in the classroom by varying instructional methods • Applied instructional strategies to a diverse classroom • Assessed student performance relative to curricular benchmarks • Communicated with colleagues and administration to set goals and align objectives • Clearly defined goals and communicated expectations to students and parents • Tailored instruction to meet individual student needs • Engaged students in the classroom by varying instructional methods • Applied instructional strategies to a diverse classroom • Assessed student performance relative to curricular benchmarks
-
-
-
Cambridge South Dorchester High School
-
Cambridge, MD
-
English Teacher
-
Aug 2006 - May 2007
• Adapted content for honors and standard-level ninth grade English • Balanced individual personalities with curricular standards • Focused on student achievement and preparation for the Maryland High School Achievement exam • Motivated co-workers and promoted collegiality by organizing faculty social events • Adapted content for honors and standard-level ninth grade English • Balanced individual personalities with curricular standards • Focused on student achievement and preparation for the Maryland High School Achievement exam • Motivated co-workers and promoted collegiality by organizing faculty social events
-
-
Education
-
Florida State University
Doctor of Philosophy (Ph.D.), Literature -
University of Maryland College Park
Master of Arts (MA), Literature -
Salisbury University
Bachelor of Arts (BA), English Language and Literature, General -
Arizona State University
Certificate, Health and Wellness Coach -
Arizona State University
Community
