Experience

Kaplan Financial

• Financial Services
• 200 - 300 Employee

• National Classroom Program Coordinator

  • Jun 2007 - Present

  • Product and program manager for the Wachovia insurance and security education program; Kaplan Financials highest-profile customer education account. • Analyze profit reports and provide information to Kaplan branches across the countries that are involved with the Wachovia account. • Liaison between Wachovia’s regional licensing coordinator’s for national training programs and with branch operations managers. • Created processes and policies where none currently existed. • Product and program manager for the Wachovia insurance and security education program; Kaplan Financials highest-profile customer education account. • Analyze profit reports and provide information to Kaplan branches across the countries that are involved with the Wachovia account. • Liaison between Wachovia’s regional licensing coordinator’s for national training programs and with branch operations managers. • Created processes and policies where none currently existed.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Denim and Khaki Specialist/Sales Associate

  • Sep 2001 - Present

  • Maintained stock of items and assisted customers in sales; resulted in increased sales of denim and khaki by 38% in first year. • Assisted company management at a four day conference in Chicago. o Responsible for coordinating meeting rooms and organized the schedule of events for the day. • Trained 100 employees with registers and guided them through selling. • Maintained stock of items and assisted customers in sales; resulted in increased sales of denim and khaki by 38% in first year. • Assisted company management at a four day conference in Chicago. o Responsible for coordinating meeting rooms and organized the schedule of events for the day. • Trained 100 employees with registers and guided them through selling.



FinanSure

• Financial Services
• 1 - 100 Employee

• Operations Associate

  • Feb 2006 - Jun 2007

  • Analyze multiple reports using Microsoft Excel and Word. • Handle high level of customer service, phone calls and emails. • Maintain and troubleshoot over 5,000 current accounts. • Team member, assist with new employee orientation. • Elected “Employee of the Month” within first 8 months of employment. • Analyze multiple reports using Microsoft Excel and Word. • Handle high level of customer service, phone calls and emails. • Maintain and troubleshoot over 5,000 current accounts. • Team member, assist with new employee orientation. • Elected “Employee of the Month” within first 8 months of employment.