Experience

Morris & Garritano

• United States
• Insurance
• 1 - 100 Employee

• Benefits Administration Technology Implementation Manager

  • Jul 2017 - Present

  Implements processes and for staff and clients that contribute to organizational success. Reviews benefits administration system offerings with clients and stakeholders during onboarding. Develops and executes effective practices, tools, and standards for implementations. - Client education - Resource development - Analytical and problem solving skills - SME: Employee Navigator, Ease - Carrier and payroll integration; 834 EDI file set-up Implements processes and for staff and clients that contribute to organizational success. Reviews benefits administration system offerings with clients and stakeholders during onboarding. Develops and executes effective practices, tools, and standards for implementations. - Client education - Resource development - Analytical and problem solving skills - SME: Employee Navigator, Ease - Carrier and payroll integration; 834 EDI file set-up



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Lead

  • Sep 2011 - Mar 2016

  Team Lead for multi-client pension and health benefit specialists . Administered all customer service and client-specific plan detail training for new hires during the onboarding process. Analyzed learning content and developed processes for employee knowledge base. Provided resolution for escalated client issues. - Phone, email, and web chat support. - Assisted leadership in mentoring and coaching employees. - Handled qualitative and quantitative reporting of employee… Show more Team Lead for multi-client pension and health benefit specialists . Administered all customer service and client-specific plan detail training for new hires during the onboarding process. Analyzed learning content and developed processes for employee knowledge base. Provided resolution for escalated client issues. - Phone, email, and web chat support. - Assisted leadership in mentoring and coaching employees. - Handled qualitative and quantitative reporting of employee performance and call center metrics. Show less Team Lead for multi-client pension and health benefit specialists . Administered all customer service and client-specific plan detail training for new hires during the onboarding process. Analyzed learning content and developed processes for employee knowledge base. Provided resolution for escalated client issues. - Phone, email, and web chat support. - Assisted leadership in mentoring and coaching employees. - Handled qualitative and quantitative reporting of employee… Show more Team Lead for multi-client pension and health benefit specialists . Administered all customer service and client-specific plan detail training for new hires during the onboarding process. Analyzed learning content and developed processes for employee knowledge base. Provided resolution for escalated client issues. - Phone, email, and web chat support. - Assisted leadership in mentoring and coaching employees. - Handled qualitative and quantitative reporting of employee performance and call center metrics. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Jun 2008 - Sep 2011

  - New hire training and coaching - Customer service - Delegation of efforts for high volume retail - New hire training and coaching - Customer service - Delegation of efforts for high volume retail



The San Diego Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Associate

  • Sep 2006 - Feb 2008

  - Guest relations team training - Membership database administration and special event box office - Assistant to Special Events Coordinator - Provided site and exhibition specific information to guests - Guest relations team training - Membership database administration and special event box office - Assistant to Special Events Coordinator - Provided site and exhibition specific information to guests



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Jun 2003 - Aug 2006