Jennifer Del Fabbro
Practice Manager at Martin Veterinary Hospital- Claim this Profile
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English -
Topline Score
Bio
Credentials
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WHMIS
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Experience
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Martin Veterinary Hospital
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Canada
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Research Services
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1 - 100 Employee
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Practice Manager
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May 2021 - Present
Recently promoted from inventory manager to office manager to current position: Practice Manager. Continuing to maintain my inventory manager occupation with my new practice manager role. Checking daily balances, weekly balances and end of month balances. Scheduling employees for their shifts. Responding to all customer emails. Making sure all inventory items and appointments are posted and paid for. Going through balance statements daily to monitor balances on client's accounts. Depositing cash payments into bank. Managing work credit card and all invoices for food and medication. Delegating tasks to individuals and cross training them in multiple areas of the hospital. Making sure staff members are all happy, trying to prevent burnout. Making sure clients are happy and handling any issues and complaints. End of month tasks. Keeping up with multiple emails and responding to clients and corporate team. Finishing tasks and prioritising duties for myself and the staff. Show less
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Inventory Manager
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Apr 2020 - Apr 2021
Selected for a first time social media program called the Pilot Program - posting daily content for social media on Facebook and Instagram. Verifying prices and computing totals to complete accurate invoices.Assessing current inventories and bringing in supplies to keep stock within optimal levels for expected demands. Protecting store assets with effective loss prevention strategies. Receiving, checking-in and stocking merchandise throughout hospital. Assisting with orderliness and cleanliness of the sales floor and stockroom. Maintaining medication and diet stocks and placing frequent orders. Keeping track of expired inventory items and back ordered items. Frequently updating our lists to inform employees and clients.Completing applications for insurance and pre-approvals for insurance. Receiving underwriting approvals after accurately completing applications for insurance coverage. Coordinating development of training materials, including manuals, standard operating procedures and employee handbooks. Weekly-Monthly balances in the controlled substance log binder. Making sure everything imputed into Avimark matches the medication log binder. Reducing process lags and effectively trained team members on best practices and protocol. Helping to restrain animals during appointments. Managing myVETstore orders. Ordering myVETstore orders and encouraging delivery to home. Occasionally promoting myVETstore through social media. Creating thorough explanation estimates for clients. Estimates state treatments, costs and reasons for treatments. Show less
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Client Care Specialist
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Aug 2013 - Apr 2020
Resolved client issues by correcting immediate problems and communicating with staff. Used telephone, email and web chat services to answer customer questions.Offered friendly greetings and knowledgeable service to all guests. Assisted other client care representatives aiding in succeeding with their key performances, and opportunities. Completed purchases, submitted payments and submitted insurance claims. Assessed customer satisfaction with services through follow-up communication. Effectively managed busy schedules using time-blocking techniques, productivity strategies, and Avimark calendar to book meetings and appointments. Created and updated client records by entering general data, services provided and invoice information. Evaluated patient behavior and reported changes to the clinical team.Answered questions and responded to inquiries to deliver a high level of service to patients. Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries. Keeping the front desk and reception area neat and organized. Occasionally writing blogs for the clinic. Filing and organizing all patient medical history and ensure the files were regularly updated. Closed files based on status of patient. Show less
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Education
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2018 - 2019
Sheridan College
Diploma of Education, Veterinary/Animal Health Technology/Technician and Veterinary Assistant -
2014 - 2016
George Brown College
Diploma of Education, General Arts and Science -
2009 - 2013
Michael Power St. Joseph High School
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