Community Specialist

• Oct 2020 - Present

Production Manager

• Jan 2020 - Aug 2020

• Managed planning process and acted as direct point of contact with Fortune 500 clients from sales hand off to post-event • Managed partnerships with vendors across company portfolio• Oversaw ongoing training of Production Specialists while supporting their growth and development at the company• Led cross functional team communication among multiple departments • Created standardized training documents and updated operational standards, both implemented at property and company level to build consistency and efficiency across the property portfolio

Production Specialist

• Apr 2019 - Jan 2020

• Selected by senior leadership to revitalize and manage the Production department at a sister property through the implementation of standardized systems and processes and training of 3 newly hired Production team members • Managed small to midscale events for several Fortune 100 clients tracking budgets of up to $100,000 with successful management of these events being recognized with the Colleague of the Quarter award • Developed a client resources database of local vendors, as well as a client giveaway catalog for property operations

Operations Specalist

• Jan 2019 - Apr 2019

• Supported operations projects for the sales, technology, service, and production departments • Spearheaded an innovation project centered on on-property training manual improvement and to company’s leadership team

Marketing Coordinator

• Oct 2017 - May 2018

• Researched and organized Excel documents to create program budgets for universities and students in upcoming study abroad programs • Led community outreach to high schools and universities to promote and introduce the Cuban exchange program into their options for students • Researched and organized Excel documents to create program budgets for universities and students in upcoming study abroad programs • Led community outreach to high schools and universities to promote and introduce the Cuban exchange program into their options for students

Special Events Coordinator

• Sep 2017 - May 2018

• Assisted the Director of External Relations with events on campus and in the community and facilitated the successful preparation, execution, and recapping of 30 events• Recruited undergraduate students into the Isenberg School of Management • Assisted the Director of External Relations with events on campus and in the community and facilitated the successful preparation, execution, and recapping of 30 events• Recruited undergraduate students into the Isenberg School of Management

Front Desk Agent

• Mar 2016 - Dec 2016

• Managed check in/out of guests, online and phone reservations and group blocks• Arranged group reservations and personalized services for VIP guests• Acted as informational outlet for hotel information and surrounding activities and business services • Responded to client complaints and needs in a timely and professional manner • Managed check in/out of guests, online and phone reservations and group blocks• Arranged group reservations and personalized services for VIP guests• Acted as informational outlet for hotel information and surrounding activities and business services • Responded to client complaints and needs in a timely and professional manner