Experience

DLAK Wealth Advisors

• United States
• Financial Services
• 1 - 100 Employee

• Office Manager

  • Jun 2018 - Present



NSG Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• General Manager

  • Jan 2017 - Apr 2018

  Managed portfolio of commercial accounts and monitored operations at over 46 buildings comprised of more than 1.3 million square feet.• Controlled division financials by preparing annual budgets, monitoring profit and loss statements and analyzing best and lowest cost solutions with vendors. Weekly tracking of labor hours through workforce management software and making modifications to ensure efficient utilization of labor hours.• Maintained client relationships through onsite meetings and email communications. Worked with client specifications and created efficiencies to find lowest cost solutions while exceeding customer expectations. On call for handling emergency situations for clients both during and after business hours.• Executed marketing and sales strategy for business development through potential client meetings, service bid calculation, proposal writing and presentations.• Directly managed division area managers and supervisors. Responsible for the development and support of management personnel in order to achieve company goals and exceed expectations. • Developed comprehensive plan to monitor quality of services through reporting both internally for management analysis and externally for client update and review.• Established operations at new contracts including specifications and particular labor assignments; created new facility components utilizing software to monitor employee hours and manage quality assurance; negotiated pricing and delivery of supplies with vendors; and directed training of all new staff.

• Assistant General Manager

  • 1993 - Dec 2016

  Responsible for all recruitment, interviewing, selection, orientation and management of division employees. Partnered with GM in sales and marketing effort and operational management functions of the division.

• Area Manager

  • Jun 1992 - Sep 1994

  Managed services at multiple account locations ranging from 10,000 to 440,000 square foot buildings.Developed customer relationships through weekly meetings and facility walkthroughs. Maintained quality assurance through routine inspections and administered corrective measures when needed toward improvement of service.