Experience

Atosa USA, Inc.

• United States
• Commercial and Service Industry Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Present

   Providing great customer service to both sales and clients..  Processing orders and requesting shipping instructions..  Contacting freight carrier and coordinating pickup for orders that has been processed..  Maintain communication with sales representative regarding discounts and availability on products.  Constant communication with our shipping department in order to dispatch orders in a timely a secure manner  Handle returns and complains.  SAP software- to process orders, quotes, credit/debit Memos, returns, check inventory  Excel- spreadsheet, inventory counts, open order report, data entry Show less



PSEG

• Utilities
• 700 & Above Employee

• Call Center Representative

  • Jun 2021 - Dec 2021

  -Create business partner account. -Create a contract account for the service that we -provide to them (gas/electric). -Provide worry free contract if request -Enroll customer into a budget plan if and when requested. -Provide customer with information regarding their bill, meter reading, and rate cost for their premise. -Re-Bill customer if and when necessary. -Provide credit to account if credit is due. -Provide DPA (differed payment plan/ installment plans) for bills that are high at a lower cost for up to 12-24 months. -Schedule appliance repairs, meter readings, meter turn ons, emergency and medical emergency as requested and needed. -Remain in contact with seniors and technician depending on customer request. -Escalate calls to higher-ups/ supervisors Show less

• Customer Service Representative

  • Nov 2020 - Jun 2021

  Providing great customer service. Processing orders and providing product information and availability to customers and sales team. Maintain communication with sales representative Constant communication with our warehouse department in order to dispatch orders in a timely a secure manner Handle product return, replacement, and complains. Providing great customer service. Processing orders and providing product information and availability to customers and sales team. Maintain communication with sales representative Constant communication with our warehouse department in order to dispatch orders in a timely a secure manner Handle product return, replacement, and complains.



Express Employment Professionals International Headquarters

• Receptionist/scheduler

  • Jan 2020 - Nov 2020

   Speak with customers over the phone in order to schedule.  Remind and follow up with delivery status.  Add, cancel or make changes to deliveries in the organization’s schedules and spreadsheet.  Schedule transfers (i.e. trucking) of merchandise.  Create return labels  Greet and welcome guest as soon as they arrive to office.  Direct first to appointed party  Draft routine correspondence, respond to telephone inquiries, organize, maintain and update files and records.  Maintain all incoming and outgoing packages. Show less



Dicar Inc.

• United States
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2016 - Sep 2019

  Warehouse Customer Service Representative for domestic and international companies. General office duties including the processing of orders received by fax, e-mail, computer, or phone. Check and maintain inventory for availability and prepare a bill of lading for shipment. Enter and process all inbounds. Learn to be proficient on TGI which is a specialized computerized inventory management system. Warehouse Customer Service Representative for domestic and international companies. General office duties including the processing of orders received by fax, e-mail, computer, or phone. Check and maintain inventory for availability and prepare a bill of lading for shipment. Enter and process all inbounds. Learn to be proficient on TGI which is a specialized computerized inventory management system.



Eastern Dental Family Care

• United States
• Medical Practices
• 1 - 100 Employee

• Receptionist

  • Sep 2016 - Oct 2016

  Attend to patients, check-ins and check-outs. Scheduling and rescheduling new and current Patient. Insurance verification and posting charts. Attend to patients, check-ins and check-outs. Scheduling and rescheduling new and current Patient. Insurance verification and posting charts.


Weiss Aug co
• Machine Operator

  • Sep 2013 - Sep 2016