Experience

Murrows Transfer Inc

• United States
• Truck Transportation
• 1 - 100 Employee

• Data Bill Entry

  • Mar 2022 - Present



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Processor

  • Aug 2021 - Mar 2022

  Responsible for reviewing and reconciling provider data/demographics for accuracy in all Cigna systems as assigned. Identify the right parties or resources, across several matrixed business partners to resolve issues timely. Resolve issues and complete work within established CMS timeframes, ensuring compliance. Responsible for reviewing and reconciling provider data/demographics for accuracy in all Cigna systems as assigned. Identify the right parties or resources, across several matrixed business partners to resolve issues timely. Resolve issues and complete work within established CMS timeframes, ensuring compliance.



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Provider Care Advocate

  • Jul 2019 - Aug 2021

  Telephonic and face-to-face Provider Education Face-to-face engagement; Site Audits Local market presence; Relationship Manager Conduct Town Hall meetings/Market DAC Front Line Account Management resolving provider issues Single Point of contact for the large locations Advancement of UHC Dental initiatives/NPS Prioritize and organize own work to meet deadlines Act as the liaison between the provider, client and members Handling high level escalations Manage workload automatously and meet goals and deadlines



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Administrator

  • Aug 2017 - Jul 2019

  Provide administrative and support services to office staffs. Answer phone calls and customer questions in a professional manner. Draft and review office letters and documents. Perform book-keeping and management of office files. Maintain business contact database of potential clients and business partners. Schedule meeting with customers as and when needed. Greet and welcome customers to build strong relationship. Schedule weekly staff meeting. Perform travel arrangements, events planning/coordination, and other related activities. Manage operation and maintenance of office equipment such as printers, fax, etc. Maintain safe and clean office workspace.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jul 2015 - Aug 2017

  Actively and consistently support all efforts to simplify and enhance the customer experience. Effectively present and discuss Charter products and services. Convey an image of quality, integrity and superior understanding regarding services. Manage customer interactions professionally and efficiently. Effectively address customer questions, complaints and concerns. Remain current and knowledgeable on every aspect of supported product. Facilitate customer issue escalations to local management/support as required Comply with company and call center policies and procedures. Accurately document customer account records based on actions taken. Fulfill work schedules as required. Participate in quality coaching sessions to ensure interactions with customers are efficient and effective. Keep supervisor informed of any work-related concerns. Perform other duties as assigned.