Jennifer Courtnell

Vulnerability Management Coordinator at Pulsant
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Contact Information
us****@****om
(386) 825-5501
Location
Tyneside Area, UK

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Dan Gray

I worked with Jen on several key projects Jen had very good working knowledge about many of the legacy clients that we had to migrate from old systems & tools. Jen was one of my main stakeholders for information around the Kaseya VSA product, and was instrumental in securing new contracts with many of the older customers once the company was in a transformation stage, She spent hours updating documentation and making sure that some of the most strategic key clients had a better level of documentation Jen is also technical and can fix most common It problems, she can work with many key vendors and technologies, VMware, all Microsoft stack, networking and also understands the challenges around cyber and its inherent, risk and can mitigate these very effectively. Jen has a rare tenacity combined with a need making sure her customers get the best possible service. She will fight for her customers and will go to many ends to make sure sentiment is kept in the green I have no hesitations recommending Jen.

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Credentials

  • MCSE Troubleshooting and supporting Windows 7
    reed.co.uk
    Aug, 2014
    - Nov, 2024
  • Microsoft Certified Systems Engineer: Windows 2000 Server (MCSE)
    Xpertise
    Sep, 2005
    - Nov, 2024

Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Vulnerability Management Coordinator
      • Mar 2023 - Present

    • Vulnerability Management Coordinator
      • Mar 2023 - Mar 2023

    • Senior Service Desk Analyst
      • Nov 2008 - Mar 2023

      Highly experienced and competent Senior Service Desk and Desktop Support Analyst, I am an enthusiastic team member who can work well in a large or small team and on my own. I am very motivated and strive to see any project through to the end and on time.Also as part of my day to day job role I am the Customer Support Escalations Coordinator. Dealing with customer escalations and working with all support team levels to ensure a swift conclusion to the customer request and also ensuring all updates are communicated between support and the customer. Show less

Education

  • Gateshead College
    HNC in Computing Yr1, Information Technology
    2001 - 2003
  • Heworth Grange Comprehensive
    GCSE and AS Level
    1995 - 2001

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