Experience

Micro Merchant Systems, Inc

• United States
• Software Development
• 1 - 100 Employee

• Sales Engineer

  • Aug 2023 - Present



QS/1

• Software Development
• 100 - 200 Employee

• CSM

  • Aug 2019 - Feb 2023

  Smith Technologies- QS/1 Customer Success Manager Smith Technologies- QS/1 Customer Success Manager



TDS

• United Kingdom
• Real Estate
• 200 - 300 Employee

• Pharmacy Software Trainer

  • May 2016 - Aug 2019

  National representation for all USA-based deployments and upgrade. Current functions include on-site training, systems integration, remote support, compliance and documentation / tech writing. In this role, I enjoy extensive travel, meaningful customer rapport, a fast-paced work environment and a rewarding sense of accomplishment. National representation for all USA-based deployments and upgrade. Current functions include on-site training, systems integration, remote support, compliance and documentation / tech writing. In this role, I enjoy extensive travel, meaningful customer rapport, a fast-paced work environment and a rewarding sense of accomplishment.



Lagniappe Pharmacy Services

• United States
• Software Development
• 1 - 100 Employee

• Rx Field Trainer

  • Sep 2013 - Aug 2019

  National representation for all USA-based deployments and upgrades. Currently deploying RX1, Visual, Synnercom and Alpha pharmacy and TouchPOS systems. Current functions include on-site training, systems integration, remote support, compliance and documentation / tech writing. In this role, I enjoy extensive travel, meaningful customer rapport, a fast-paced work environment and a rewarding sense of accomplishment. National representation for all USA-based deployments and upgrades. Currently deploying RX1, Visual, Synnercom and Alpha pharmacy and TouchPOS systems. Current functions include on-site training, systems integration, remote support, compliance and documentation / tech writing. In this role, I enjoy extensive travel, meaningful customer rapport, a fast-paced work environment and a rewarding sense of accomplishment.



Kroger

• United States
• Retail
• 700 & Above Employee

• Certified Pharmacy Technician

  • Jun 2012 - Sep 2013

  Provided prescription processing, logging, coordinating with medical industry professionals, insurance claims/billing dynamics, inventory management, and excellent customer service. Provided prescription processing, logging, coordinating with medical industry professionals, insurance claims/billing dynamics, inventory management, and excellent customer service.



UEI College

• Higher Education
• 700 & Above Employee

• Pharmacy Technician Program Instructor

  • Dec 2011 - Mar 2012

  This was an incredible opportunity to teach at the college level. My extensive experience with Save Mart was invaluable, enabling me to convert my real-world experience into a classroom learning approach. This is where I realized my passion was training. Responsibilities included pharmacy operations and compliance training, grading and evaluation of student performance, and curriculum development and management. This was an incredible opportunity to teach at the college level. My extensive experience with Save Mart was invaluable, enabling me to convert my real-world experience into a classroom learning approach. This is where I realized my passion was training. Responsibilities included pharmacy operations and compliance training, grading and evaluation of student performance, and curriculum development and management.



Merced Faculty Associates

• Merced, California

• Medical Records Technician

  • Mar 2011 - Feb 2012

  Was recruited to assist with transition from "paper charts to electronic charts." Supported a record management center coordinating with physicians and medical professionals in Merced County and surrounding areas. Responsibilities included efficient and secure processing of active patient charts and related medical information, managing medical record archives, and providing operational oversight of the electronic document management lifecycle (ATHENA). Was recruited to assist with transition from "paper charts to electronic charts." Supported a record management center coordinating with physicians and medical professionals in Merced County and surrounding areas. Responsibilities included efficient and secure processing of active patient charts and related medical information, managing medical record archives, and providing operational oversight of the electronic document management lifecycle (ATHENA).



The Save Mart Companies

• United States
• Retail
• 700 & Above Employee

• Pharmacy Help Desk Support Lead

  • May 2007 - Mar 2009

  Supported all pharmacy operations with accountability for issue management, troubleshooting and resolution, technical support, compliance and project execution. Position required specialization in all pharmacy systems and enterprise Rx software (PDX) as well as efficient coordination with field operations staff. Highlights:- Selected as field training resource and transition team lead during major acquisition and merger. Successfully converted 90+ pharmacies to new systems and processes in a very short time frame - Promoted to corporate level position to support special projects including enterprise rollout of new IVR system, multiple PDX software upgrades and in-store training events- Leveraged in-store Rx tech experience as part of core pharmacy support team Show less

• Certified Pharmacy Technician

  • May 2001 - May 2007

  Store-level associate in high-volume retail location (#1 in chain). Excelled in customer service and coordination with headquarters, where I stood out, selected with these opportunities:- Implementation and operation of ScripPro automated filling system- Adjunct corporate support resource (worked on special projects as needed)- Extensive training and experience with PDX enterprise software suite