Experience

Matson & Isom Technology Consulting

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Coordinator~Dispatch~Receptionist

  • Jan 2009 - Present

  Summary of Responsibilities Assist company personnel with a variety of duties, including clerical and phone reception. Essential Duties and Functions Use and manage phone system and instruct others in its use; Take and relay messages in an accurate, thorough manner; Coordinate response to client requests for technical support; Assist clients and staff with gathering or obtaining necessary information; Make best effort to ensure each client feels they are being treated well; Assist and relieve Office Manager of various duties and responsibilities as directed; Process, evaluate importance, and distribute incoming and outgoing mail; Process UPS and similar shipments as requested by staff; Organize and maintain client electronic and hard copy folders; Assist with coordination of office activities; imperative that regular and punctual attendance be maintained Required Qualifications Excellent communication and interpersonal skills; High school degree (or equivalent) and prior receptionist experience required; Computer literate and able to learn programs quickly; Self-motivated and ability to work unsupervised and meet deadlines; Personable, works well with others; Ability to maintain positive working relationships with co-workers, clients, and vendors; Ability to maintain a positive, can-do attitude; to evaluate a situation and exercise proper judgment; and to understand and carry out oral and written directions. Working Conditions Hours of Work: Dependent on full- or part-time schedule; Stationed at a computer for long periods of time; Some lifting and carrying of computer equipment (up to 50 pounds); Clear speech and professional demeanor required to interact with others; Minimal safety hazards: General office working conditions. Show less



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