Jennifer Ciambro
Manager, Mapping Services at TrueCommerce- Claim this Profile
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Bio
Experience
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TrueCommerce
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United States
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Information Technology & Services
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300 - 400 Employee
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Manager, Mapping Services
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May 2020 - Present
Manages a Mapping Specialists team daily. Meets department case closure goals. Handle escalations for the Mapping team with internal and external customers.Conduct Interviews and new hire on-boarding for new employees. Coordinate with the Development team for product improvements and troubleshooting problems.Manage case queue and assign cases to the Shanghai teamContributes to daily case closures
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Mapping Specialist Lead
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Jun 2019 - May 2020
Mastered X12 EDI, EDIFACT, CSV, and FlatFile translations platforms.Created training documentation for new employees and onboarded and trained new hires.Assist different departments on customer calls as a mapping resource.
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Mapping Specialist II
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Jan 2014 - May 2020
Interpret, develop, and maintain X12 EDI related transaction translations, UCC-128 Shipping labels, and Packing Slips.Work with internal customers to facilitate needs of external customers within specification needs to give customers the best experience.Provide QA and troubleshooting for changes and created products.Learn EDIFACT, CSV, and FlatFile translation formats. During this time I mastered EDIFACT and have been the company's best resource on EDIFACT.
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Implementation Specialist
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Nov 2012 - Jan 2014
Assisted customers in becoming EDI compliant with Trading PartnersUsed Project Management skills to onboard customers with multiple trading partners and ERP systems.Trained customers on software to be self-sufficient.Assisted customers in integrating software with ERP systems.
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DICK'S Sporting Goods
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United States
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Retail
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700 & Above Employee
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Vendor Relations Representative
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Sep 2011 - Nov 2012
● Liaison between Distribution Warehouse and Suppliers for compliance.● Assist and communicate company logistics standards. Conduct Distribution Center tours of 600,000 square foot facility● Developed and maintained Access databases for internal data.● Developed Webinar for Vendors to communicate requirements and EDI guidelines for Advanced Shipping Notices (ASN).
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Sales Auditor
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May 2010 - Sep 2011
-Review stores’ daily deposit for accuracy and variance. -Work directly with stores to investigate problems when a variance exceeds acceptable threshold. Reconcile, explain, and report variances to Loss Prevention District Managers, District Managers, and Regional Managers-Solved problems when applicable such as cashier errors or system issues. -Communicate with store managers and associates regarding deposit, point-of-sale, and ringing procedures. -Completed inventory adjustments in PMMS for Team Sales. Involved overriding point-of-sale limitations in order to accurately reflect quantity of inventory involved in Team Sales.-Develop and utilize Microsoft Excel spreadsheets to evaluate store level sales audit compliance. -Develop Microsoft Excel auto-accept rate spreadsheet to evaluate trends and identify opportunities for improvement.-Responsible for composing sections of training material for the Sales Audit Manual.-Participated in GSI physical inventory and gain understand for detailed and accurate data during a physical inventory. Show less
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PNC
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United States
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Financial Services
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700 & Above Employee
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Financial Service Consultant
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Jul 2009 - May 2010
Customer Service: -Solve customer problems related to retail bank accounts including checking, savings and certificate of deposit accounts. -Satisfy customer banking needs while providing 5 star service. -Trained to provide 1099 and 1098 tax data. -Experience in data entry and LotusNotes software. Online Banking Specialist -Handle calls regarding online banking applications including bill pay, internal and external transfers, and customer self-service. -Assist retail and business customers with first time sign-on process and troubleshoot when error signing on to online banking. -Field calls from other employees answering questions and solving problems. Show less
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Education
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Geneva College
Bachelor's degree, Finance, General -
Geneva College
Bachelor's degree, Finance and Economic