Consulting Manager

• Nov 2021 - Present

Program Development Manager

• May 2016 - Present

• Current project director for HQI’s role in the projects listed below.Centers for Medicaid and Medicare Innovation (CMMI) Accountable Health Communities (AHC) model test Maryland Department of Health Project Firstline, funded by the Centers for Disease Control and Prevention (CDC)Virginia Department of Health Community Health Workers (CHW) for a Healthy Virginia initiative, partnering with the Institute for Public Health Initiatives. HQI’s role as a consultant is to provide evaluation support.National Nurse-Led Care Consortium research and evaluation consulting support for several topic areas• Project director activities include:Ensure that project deliverables are high quality and submitted timelyRecruit healthcare facilities, providers or other stakeholders to engage with the projects as neededDrive performance of projects by analyzing data collected to identify opportunities for improvement and to inform future strategies and activitiesReport on project statuses to HQI and other stakeholder leadershipManage project budgets• Other activities include acting as supervisor to HQI’s quality improvement consulting line team members by approving timesheets and leave requests, and guiding team members on how to meet their evaluation goals and develop professional skills. Show less

Program Operations Manager

• Dec 2013 - May 2016

● Managed team members to drive successful implementation of health IT initiatives throughout Virginia, including the Department of Health and Human Services Office of the National Coordinator (ONC) and Virginia Medicaid grants to further electronic health records (EHR) implementation● Managed and coordinated the assessment, planning, implementation, monitoring and evaluation of health IT solutions for various healthcare settings according to contract deliverables and timelines● Represented VHQC to state and national stakeholders● Made presentations at potential client events and webinars● Assisted in developing service line procedures for team members to follow in the field● Ensured that all team members delivered outstanding customer service with the goal of exceeding client expectations● Designed client-facing tools to assist with understanding of service lines and ensure success of their project Show less

EHR Specialist

• Oct 2012 - Dec 2013

● Provided project management assistance to eligible healthcare providers across the state of Virginia with EHR incentive programs available at the time at the state and federal levels (meaningful use) ● Assisted with EHR vendor selection ● Helped providers and staff understand their individual roles in capturing data and to identify potential technology issues ● Redesigned EHR workflows to ensure the capture of required data ● Conducted security risk assessments and employee HIPAA training ● Conducted gap analyses to identify of opportunities for improvement with EHR data capture ● Acted as liaison between providers and their EHR vendors to troubleshoot and correct issues, as well as optimize the EHR or practice management system functionality ● Worked with medical providers in a broad spectrum of settings – independently owned practices, hospital owned practices, dental practices, and behavioral health clinics Show less

Administrator

• Aug 2003 - Sep 2012

● Managed operations for facilities located in and around Richmond, VA● Acted as liaison between physicians and office staff, and facilitated communications between all departments● Acted as liaison between the practice and all vendors, clearly communicating the needs and goals of the practice to develop shared understanding of all projects● Managed and negotiated insurance carrier contracts● Maintained knowledge of insurance carrier prior authorization requirements and benefit structures● Maintained provider credentialing● Maintained insurance carrier data in the practice management system so claims and remits could be processed correctly and timely● Trained staff of all levels on use of the EHR and practice management systems● Solicited and used staff feedback to optimize EHR and practice management workflows● Continual assessment and optimization of business office workflows● EHR and practice management superuser – GE Centricity● Optimized and maintained all EHR forms● Project Lead for conversion to GE Centricity Practice Solution (EHR and PM)● Project Lead for clearinghouse conversion from Allscripts to Centricity EDS● Project Lead for Intuit Patient Portal implementation with online bill pay● Analyzed employee benefits annually to decide which health, dental, life, short/long term disability insurance choices to offer employees● Developed and annually reviewed employee policy manual● HIPAA Privacy & Security Officer● FMLA Administrator● Ensured supervisors had adequate training in HR basics (anti-discrimination, best hiring and termination practices, employee review and counseling protocols, etc.)● Managed staff comprised of full time, part time, PRN, home-based, and office-based employees● Facility expansion planning and project management● Coordinated marketing and branding campaigns, including print ads, television commercials, patient educational brochures, and direct marketing to referring physicians Show less

Office Manager

• Oct 1999 - Aug 2003

● Hired and terminated front office staff as needed● Managed front office work processes for three locations● Ensured prior authorizations were obtained as needed● Batched claims and payments● Transitioned transcription services in-house for better quality of work, and supervised in-house transcription

Assistant Office Manager

• Oct 1997 - Oct 1999

● Supervised front desk staff● Monitored outsourced transcription services to ensure reports were sent to referring physicians in a timely fashion● Monitored front office processes such as editing reports/office notes, coordination of insurance authorizations for procedures, customer service, copay collection, and claims batches