Jennifer Chee
Senior IT Business Analyst(IT Governance) at SIM- Claim this Profile
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Bio
Credentials
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Lean Six Sigma: Define and Measure Tools
LinkedInApr, 2021- Oct, 2024 -
CSS Essential Training
LinkedInDec, 2020- Oct, 2024 -
HTML5: Structure, Syntax, and Semantics
LinkedInDec, 2020- Oct, 2024 -
User Experience Design
RMIT UniversityNov, 2020- Oct, 2024 -
Introducing Robotic Process Automation
LinkedInJun, 2020- Oct, 2024 -
Learning Lean IT
LinkedInJun, 2020- Oct, 2024 -
Business Process Improvement
LinkedInMay, 2020- Oct, 2024 -
APMG AgilePM Foundation Certified
APMG InternationalMay, 2016- Oct, 2024 -
PMP Certified
-Apr, 2011- Oct, 2024 -
Certified Information Systems Auditor
ISACANov, 2018- Oct, 2024 -
Certified Data Center Professional(CDCP)
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Cobit Foundation
ISACA -
ITIL Foundation V3
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ITIL Service Management V2
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Microsoft Excel Expert Certified
Microsoft
Experience
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SIM
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United States
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Retail
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1 - 100 Employee
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Senior IT Business Analyst(IT Governance)
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Jan 2015 - Present
Design, document and communicate IT framework, policies and procedures. Identify opportunities for more efficient and effective controls relating to IT projects service delivery and operations.Enforce governance and control to ensure compliance with IT policies and procedures, including business policies and procedures.Conduct annual IT service customer satisfaction to collect feedback from business users on IT performance.Support communication of IT and IT service delivery performance outside of and within IT function.Lead to manage IT governance projects.
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IDA Singapore
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Manager
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Jun 2011 - Dec 2014
Manager (March 2013), Current – Overall in charge of all IT quality assurance(ISO9001:2008 QMS) matters for more than 50 sites. Main role responsibilities include:-Promulgate organization policy on quality related issue-Provide a quantified record of quality thereby allowing setting of goals and identify areas for improvement.-Facilitate and promote establishment of uniform organizational practices, methods, procedures and standards.-Facilitate the development of QMS as a centre of excellence in the application of quality management to projects.-Promote quality awareness and consciousness in all staff.-Develop and/or maintain the quality manual, quality procedures manual and relevant reference materials.-Maintain and improve QMS.-Implement approved improvements or corrective/preventive actions in the QMS.-Ensure on-going compliance with the QMS and relevant standards-Ensure adequate training of all project staff in the use of the QMS-Identify problems or deficiencies relating to the processes and QMS-Initiate action to prevent recurrence of any non-conformity relating the processes and QMS.-Resolve problems and implement solutions affecting the QMS.-Prepare the QMS audit schedule and conduct internal audit-Liaise with certification body on external audit programme-Verify that audit corrective actions are performed.-Analyze trends and root causes relating to deficiencies to recommend preventive or corrective measures. IT Consultant/Project Manager (July 2011- March 2013) - Tower lead for Enterprise Storage, Server and Desktop. Main role responsibilities include:-Managed technical services related projects within budget, schedule and quality objectives.-Managed outsourced vendors in the delivery of technical services to Customers.-Worked with multiple teams to track issues from escalation to timely resolution.-Reviewed and recommended enhancement to existing infrastructure.
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Analayst
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Oct 2008 - Apr 2011
Analyst (Oct 2008), Specialize in Data Centre Facility Management.Main role responsibilities include:Responsible for control and management of physical access requests to secured areas. Control and manage hardware installations in data centers and server rooms. Liaison with vendors, internal platform teams and project teams to understand, review and deliver installation management activities. Hold key role to regularly review identify and improve processes within global data centre team.Lead in capacity management for data centre team in Singapore.Developed a reporting tool to automate the power utilization report for Singapore data centers.Developed a tool to produce power and space utilization reports for both UK and Singapore data centers
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Process analyst/Project Executive
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Jul 1997 - May 2008
Operations Process Analyst(2006-2008)Responsible for enforcing rigor and control in release process to ensure product and services are released in a supportable manner to defined standards of quality. Key functions include:Auditing all projects being implemented in Main Technical Center to ensure that projects are compliance to the Release Management Process on a regional basis. Interfaced closely with other IT Service Management groups to ensure compliance in configuration management, capacity management, change management and security policies.To apply technical policies and standards to the systems supported. To ensure that appropriate documentation are delivered – such as support procedures for 1st Level Operations staff, training documents and Service Level Agreements.Project Executive (1997 –2006)Responsible for real time implementation and capacity management within Asia. Key functions include:Planning, scheduling and controlling the implementation of hardware and software changes within Asia. Notification of key events/information.Project management of the implementation of systems, infrastructure and products within Technical Data Centers.Provision of 3rd Level Problem Management for problems.Regional Capacity Management role for Asia – capacity reporting, forecast and planning and conducting capacity review with system owners and Development Team.Building and maintaining good working relationships with internal customers and suppliers on a global basis.Process champion for Release Management: providing training and guidance to Implementation and Support Group on Release Management.
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Education
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1994 - 1997
Nanyang Technological University Singapore
Bachelor Degree, Computer Engineering -
2007 - 2007
National University of Singapore
Applied Psychology -
1989 - 1992
Singapore Polytechnic
Electronics and Communication Engineering
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