Jennifer Chavez
President & Managing Director - Global Recruiters of Moon Valley at Global Recruiters Network (GRN)- Claim this Profile
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Nancy Porter - Birkner, CDP, CPT
Jennifer is an exceptional recruiter, none the likes I have ever encountered. When she reached out to me as a potential candidate it was clear that she had spent time getting to know her client and their specific needs. In turn, she spent significant time getting to know me. It is clear that she is committed to finding an appropriate match for both sides of the equation and not simply a quick paycheck. I will not hesitate to reach out to her in the future if there is a need.
Joe Frendo
I consider myself fortunate to have worked with Jennifer and to have her play an important role in my organization. Even though Jennifer didn't report directly to me, I would often request that she lead important projects that required superior detail and/or communication skills. She always went out of her way to exceed expectations and to dig deeper to find a better way. In my experience, Jennifer always takes pride in making sure that things are better when she leaves than they were before she became involved. The following are some of the qualities that impressed me most during my time working with Jennifer: Jennifer brought a wealth of knowledge to our organization, in part, because she loves to learn new things. Jennifer thinks outside the box and strives to create better processes and ways to communicate. She has superior skills in both written and verbal communication with the ability to communicate well to the most senior levels of management as well as to entry level employees and key customers. She is bright, articulate and detail oriented with the ability to simplify complex issues. She is honest and trustworthy and not afraid to speak her mind when it's important regardless of the audience. She is willing to volunteer to take on the difficult assignments that many try to avoid. She has a true passion for improving the experience for both internal and external customers and she cares deeply for the people she works with as well as those she serves. Jennifer Chavez would be a true asset to any organization that is lucky enough to have her. +
Trisha Fahey
I had the pleasure of working with Jennifer while at CVS Health supporting our consultant partners. Jennifer, as a key partner, was an amazing collaborator and advocate within the organization to put the client and member first while balancing our business' needs and resources. She is a thoughtful and authentic leader that influences by her actions and positive energy. Jennifer incorporated other functional areas across the organization into our discussions to drive strategic and financial improvements in proposal responses driving more opportunities to win business. Her ability to listen to understand and think strategically while working in a highly matrixed environment made it easy to collaborate and get things done!
Nancy Porter - Birkner, CDP, CPT
Jennifer is an exceptional recruiter, none the likes I have ever encountered. When she reached out to me as a potential candidate it was clear that she had spent time getting to know her client and their specific needs. In turn, she spent significant time getting to know me. It is clear that she is committed to finding an appropriate match for both sides of the equation and not simply a quick paycheck. I will not hesitate to reach out to her in the future if there is a need.
Joe Frendo
I consider myself fortunate to have worked with Jennifer and to have her play an important role in my organization. Even though Jennifer didn't report directly to me, I would often request that she lead important projects that required superior detail and/or communication skills. She always went out of her way to exceed expectations and to dig deeper to find a better way. In my experience, Jennifer always takes pride in making sure that things are better when she leaves than they were before she became involved. The following are some of the qualities that impressed me most during my time working with Jennifer: Jennifer brought a wealth of knowledge to our organization, in part, because she loves to learn new things. Jennifer thinks outside the box and strives to create better processes and ways to communicate. She has superior skills in both written and verbal communication with the ability to communicate well to the most senior levels of management as well as to entry level employees and key customers. She is bright, articulate and detail oriented with the ability to simplify complex issues. She is honest and trustworthy and not afraid to speak her mind when it's important regardless of the audience. She is willing to volunteer to take on the difficult assignments that many try to avoid. She has a true passion for improving the experience for both internal and external customers and she cares deeply for the people she works with as well as those she serves. Jennifer Chavez would be a true asset to any organization that is lucky enough to have her. +
Trisha Fahey
I had the pleasure of working with Jennifer while at CVS Health supporting our consultant partners. Jennifer, as a key partner, was an amazing collaborator and advocate within the organization to put the client and member first while balancing our business' needs and resources. She is a thoughtful and authentic leader that influences by her actions and positive energy. Jennifer incorporated other functional areas across the organization into our discussions to drive strategic and financial improvements in proposal responses driving more opportunities to win business. Her ability to listen to understand and think strategically while working in a highly matrixed environment made it easy to collaborate and get things done!
Nancy Porter - Birkner, CDP, CPT
Jennifer is an exceptional recruiter, none the likes I have ever encountered. When she reached out to me as a potential candidate it was clear that she had spent time getting to know her client and their specific needs. In turn, she spent significant time getting to know me. It is clear that she is committed to finding an appropriate match for both sides of the equation and not simply a quick paycheck. I will not hesitate to reach out to her in the future if there is a need.
Joe Frendo
I consider myself fortunate to have worked with Jennifer and to have her play an important role in my organization. Even though Jennifer didn't report directly to me, I would often request that she lead important projects that required superior detail and/or communication skills. She always went out of her way to exceed expectations and to dig deeper to find a better way. In my experience, Jennifer always takes pride in making sure that things are better when she leaves than they were before she became involved. The following are some of the qualities that impressed me most during my time working with Jennifer: Jennifer brought a wealth of knowledge to our organization, in part, because she loves to learn new things. Jennifer thinks outside the box and strives to create better processes and ways to communicate. She has superior skills in both written and verbal communication with the ability to communicate well to the most senior levels of management as well as to entry level employees and key customers. She is bright, articulate and detail oriented with the ability to simplify complex issues. She is honest and trustworthy and not afraid to speak her mind when it's important regardless of the audience. She is willing to volunteer to take on the difficult assignments that many try to avoid. She has a true passion for improving the experience for both internal and external customers and she cares deeply for the people she works with as well as those she serves. Jennifer Chavez would be a true asset to any organization that is lucky enough to have her. +
Trisha Fahey
I had the pleasure of working with Jennifer while at CVS Health supporting our consultant partners. Jennifer, as a key partner, was an amazing collaborator and advocate within the organization to put the client and member first while balancing our business' needs and resources. She is a thoughtful and authentic leader that influences by her actions and positive energy. Jennifer incorporated other functional areas across the organization into our discussions to drive strategic and financial improvements in proposal responses driving more opportunities to win business. Her ability to listen to understand and think strategically while working in a highly matrixed environment made it easy to collaborate and get things done!
Nancy Porter - Birkner, CDP, CPT
Jennifer is an exceptional recruiter, none the likes I have ever encountered. When she reached out to me as a potential candidate it was clear that she had spent time getting to know her client and their specific needs. In turn, she spent significant time getting to know me. It is clear that she is committed to finding an appropriate match for both sides of the equation and not simply a quick paycheck. I will not hesitate to reach out to her in the future if there is a need.
Joe Frendo
I consider myself fortunate to have worked with Jennifer and to have her play an important role in my organization. Even though Jennifer didn't report directly to me, I would often request that she lead important projects that required superior detail and/or communication skills. She always went out of her way to exceed expectations and to dig deeper to find a better way. In my experience, Jennifer always takes pride in making sure that things are better when she leaves than they were before she became involved. The following are some of the qualities that impressed me most during my time working with Jennifer: Jennifer brought a wealth of knowledge to our organization, in part, because she loves to learn new things. Jennifer thinks outside the box and strives to create better processes and ways to communicate. She has superior skills in both written and verbal communication with the ability to communicate well to the most senior levels of management as well as to entry level employees and key customers. She is bright, articulate and detail oriented with the ability to simplify complex issues. She is honest and trustworthy and not afraid to speak her mind when it's important regardless of the audience. She is willing to volunteer to take on the difficult assignments that many try to avoid. She has a true passion for improving the experience for both internal and external customers and she cares deeply for the people she works with as well as those she serves. Jennifer Chavez would be a true asset to any organization that is lucky enough to have her. +
Trisha Fahey
I had the pleasure of working with Jennifer while at CVS Health supporting our consultant partners. Jennifer, as a key partner, was an amazing collaborator and advocate within the organization to put the client and member first while balancing our business' needs and resources. She is a thoughtful and authentic leader that influences by her actions and positive energy. Jennifer incorporated other functional areas across the organization into our discussions to drive strategic and financial improvements in proposal responses driving more opportunities to win business. Her ability to listen to understand and think strategically while working in a highly matrixed environment made it easy to collaborate and get things done!
Experience
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Global Recruiters Network (GRN)
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Staffing and Recruiting
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100 - 200 Employee
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President & Managing Director - Global Recruiters of Moon Valley
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Nov 2022 - Present
Global Recruiters of Moon Valley’s expertise includes recruitment/executive search services for Executives & Professionals in Franchise, Food & Beverage, Healthcare, Senior Housing & Home Health primarily in Arizona, California, Colorado, Nevada, Texas and Washington, in Management, Financial, Operations, Sales, Kitchen, and Facilities/Superintendent roles. Our mission is to create sustainable, successful relationships with clients and candidates that create meaningful talent connections through our world class permanent placement expertise. Show less
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Jones Medical Consulting
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United States
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Medical Practices
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VP of Sales Operations
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Aug 2022 - Present
Sales Operations Responsibilities: 1) Project Management, Sales Process Documentation & Improvement, Process & Product Launches, Standards Compliance, Business Continuity Planning 2) Communication Strategy, Planning, & Execution 3) Sales Training & Education, New Hire Onboarding Journey 4) Community Relations & Leadership 5) Medical & Dental Sales We offer solutions to dentists and medical professionals that generate more revenue, improved bottom line, and less stress. The following areas are part of our suite of solutions: *Rejected and Denied Claims Solutions- improved coding, procedures and documentation lead to faster claim payment, real-time access, reduced staffing costs, better reporting and more control for the office. *HIPAA Compliance & Audit Solutions- It's estimated 6% of doctors would pass a HIPAA audit. Fines can range from $100 to $1.5M per year. Our solution includes self-audits, identification of gaps, a HIPAA hotline, policy, and procedure templates, which have led to a 100% pass rate for clients. *Patient Debt Management Solutions- reduce bad debt (patient pay is typically 52% of charges), gets the practice paid faster, increases patient satisfaction and preserves goodwill. *Patient Retention Programs- sending automated cards (thank you, reminders, birthdays, promotions) increases patient satisfaction, appointments, and cash flow. * Social Media Review Solutions- increases patient retention, appointments and revenue. Please call or text so we can schedule a free practice analysis so Jones Medical Consulting can help increase your bottom line with less stress. Show less
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CVS Health
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Member Experience Lead Director
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Jan 2020 - Apr 2022
Successfully stood up and implemented the largest healthcare transition in the industry- IngenioRx, Anthem’s PBM• Led all aspects of the Member Experience contract for Anthem/IngenioRx with $5B in revenue, and 1200 FTEs serving 17M lives and 3000+ Medicaid, Medicare, Employer clients• Supported operational processes across 52 functional areas including key areas such as: implementations, RFPs, client/member escalations, audits, compliance, grievances, IT changes, IVR and telephony, incident management, change management, legal, regulatory, clinical, sales, communications, eligibility• Implemented 30 IT projects generating $3M in savings including CRM, IVR, Software, Grievance process enhancements• Achieved Top 2 Box member satisfaction at 86% for Medicare Part D Business• Recognized for negotiating $10.3M in annual Performance Guarantee savings and $13.8M in prior year savings Show less
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Director of Client Operations
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Oct 2016 - Jan 2020
Represented our Customer Care & Mail organizations to 2300+ Employer clients throughout their lifecycle.• Led a team of Managers acting as the liaison to our clients supporting all aspects of customer care • Supported operational processes across 52 functional areas including key areas such as: implementations, RFPs, client/member escalations, audits, compliance, grievances, IT changes, IVR and telephony, incident management, change management, legal, regulatory, clinical, sales, communications, mail order, specialty, and eligibility• Recognized for creating, implementing and leading the Customer Care annual Welcome Season project plan; plan is still in place today• Supported RFPs, finalist presentations for employer book of business; grew business by 13% year over year Show less
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Senior Director, Strategic Proposal Management
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Dec 2010 - Oct 2016
Lead team of 36 proposal professionals responsible for managing content and opportunities for Request for Proposals (RFPs)• Responsible for all PBM client RFPs: Health Plan, Medicaid, Medicare, Exchange, Government, Employer, Coalition, and TPA LOBs• Recognized for increasing competency of Proposal Managers through for sharing In-depth knowledge of complex PBM financials through creating mini trainings (lunch and learns)• Recognized for supporting new business and renewals worth $42B in revenue and exceeding sales goals by $3B through crafting winning RFPs and supporting finalist presentations/BAFOs• Recognized for improving win rates through creating templates for all major PBM consultants to streamline RFP responses; Towers Watson win rate improved by 50% Show less
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Director, Retail Network Client Strategies
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May 2007 - Dec 2010
Leader of Geo-Access analyst team of 9 FTEs and individual contributor responsible for all retail pharmacy network solutions for PBM clients• Liaison to underwriting, responsible for all retail network financials and cost of goods in RFPs/BAFOs• Successfully supported RFPs and BAFOs resulting in exceeding sales goals by $2B• Recognized for successful positioning of network solutions that resulted in improved market share and more than $136M in incremental annual revenue through a single campaign• Led change to GeoAccess software that resulted in efficiencies and savings of $200K in annual licensing fees Show less
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Strategic Account Executive
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Jun 2004 - May 2007
Responsible for retention, client satisfaction, and increasing profitability and driving adoption of relevant prescription/healthcare solutions • Supported BCBS, Regional Health Plan & Employer clients with 2+ million lives• Retained 100% of clients in my BOB• Implemented solutions that drove increased profitability, exceeding sales goal by 10%• Recognized for achieving the highest team client satisfaction (4.8/5.0)
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Education
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Western International University
MBA, Marketing -
Northern Arizona University-The W. A. Franke College of Business
B.S.B.A, Business Administration, Management and Operations
Community
