Experience

DU-COMM

• United States
• Public Safety
• 1 - 100 Employee

• Public education team

  • Jan 2022 - Present

  Providing education or information to the public regarding 911, which can include: proper use of 911, presentations about the agency, and overall community environment.

• Communication Training Operator

  • Jun 2010 - Present

  Works with new and current employees to train and evaluate on policies, procedures, work programs, and continued education.

• IL-TERT MEMBER

  • Aug 2020 - Present

  Illinois Telecommunicator Emergency Response Task Force. Provides teams of highly qualified public safely/9-1-1 telecommunicators to respond to the following: Disaster situations in IL, Out of state disaster situations, and crisis situations at other IL PSAPs.

• 911 dispatcher

  • Jul 2003 - Present

  Processes emergency and non-emergency 9-1-1 and administrative calls while dispatching for a variety of DuPage county towns. • Communicates critical information to police and emergency personnel via radio and Computer-Aided Dispatch (CAD) • Utilizes Emergency Medical and Emergency Fire Dispatch programs to assist with 9-1-1 calls• Continues to reinforce initial training with the provided resources: Police Legal Systems (PLS), Law Enforcement Agency Database System (LEADS), Emergency Medical Dispatch (EMD), and Emergency Fire Dispatch (EFD). • Works to maintain and improve communications between beat officers and telecommunicators via the Blue Shirt Group Committee Show less

• Lead Tc

  • Jul 2018 - Mar 2021

  • LEAD TC- provides supervisory coverage of the center in lieu of management staff; responsibilities include: scheduling, maintaining staffing levels, monitoring the center for any major events or emergent weather.