Experience

Los Angeles County Internal Services Department

• United States
• Government Administration
• 300 - 400 Employee

• Profile

  • Nov 2016 - Present



Los Angeles County ISD

• Downey, Ca 90242

• Profile

  • Nov 2016 - Present

  Serve as the initial point of entry for public inquiries regarding the services offered by Los Angeles County.  Answer incoming phone calls and creates/updates incidents and service requests for each call.  Enter information into the incident tracking system (Cherwell).  Route general inquiries, requests, complaints and emergency calls received via the VOIP /IP Call Center system to their intended County Departments.  Assists client department personnel in using AT & T's long distance card system, as well as placing collect, bill to a third party, credit card conference and international calls.  Uses knowledgebase, SIMS, internet, county directory and telephone database to assess, direct, or refer callers from the public.  Documents all activities, assessments, customer communication in Cherwell incident tracking tool during each call. Show less



Caregiver At Home

• United States
• Hospitality
• 1 - 100 Employee

• Caregiver

  • Apr 2016 - Nov 2019



Verizon Wireless

• Customer Service Specialist

  • Feb 2011 - May 2014

  Answer inbound calls Assist with troubleshooting Explain billing charges Issue credits Sold company product's Answer inbound calls Assist with troubleshooting Explain billing charges Issue credits Sold company product's



Assurant Specialty Property

• Quality Assurance Hazard II- Auditor/ Open Items Haz II Processor

  • Nov 2004 - Oct 2009

  •Administered Open Items automated processing audits to determine if the associate updated the customers account accurately. •Monitored, recorded calls of associate to determine if the client procedures are being implemented. •Review computer system, for potential errors. •Communicate all detected errors the Team Lead associate and Unit Manager. •Applied advanced problem solving skills. •Learned how to adapt procedures, processes and techniques to more complex problems and issues Show less



Crossland Mtg/First Financial

• Underwriting Assistant/Sr.Loan Closer

  • Jun 1998 - Sep 1999

  Review, and signed off on certain loan conditions. Package the loan for the underwriter to review. Ran the credit report. As a loan closer, I would package and submit the loan file to the proper department outside clients HUD, or VA. I was the liason for the company, I would attend meetings, to keep abreast of their regulations and guidelines. Review, and signed off on certain loan conditions. Package the loan for the underwriter to review. Ran the credit report. As a loan closer, I would package and submit the loan file to the proper department outside clients HUD, or VA. I was the liason for the company, I would attend meetings, to keep abreast of their regulations and guidelines.



Tricor

• Sr. Loan Closer

  • Jun 1997 - Jun 1998

  •Provided valuable customer service to external clients. •Paid Mortgage Insurance Premiums. (MIP) • Balanced with the bank to ensure accurate accounting. •Signed off on underwriting conditions, Use ECHO Clas system. •Heavy call volume •Provided valuable customer service to external clients. •Paid Mortgage Insurance Premiums. (MIP) • Balanced with the bank to ensure accurate accounting. •Signed off on underwriting conditions, Use ECHO Clas system. •Heavy call volume



National Pacific Mortgage

• Sr. Loan Closer/Funding Assistant

  • 1994 - 1997

  •Provided valuable customer service to external clients. •Paid Mortgage Insurance Premiums. (MIP) • Balanced with the bank to ensure accurate accounting. •Signed off on underwriting conditions, Use ECHO Clas system. •Heavy call volume Assist with packaging loan files •Provided valuable customer service to external clients. •Paid Mortgage Insurance Premiums. (MIP) • Balanced with the bank to ensure accurate accounting. •Signed off on underwriting conditions, Use ECHO Clas system. •Heavy call volume Assist with packaging loan files



SunWest Mortgage

• Loan Closer

  • Oct 1992 - Mar 1994

  Manage employee's in the absence of the supervisor Package closed loan files, for submission to Hud or Va. Assist in the shipping department, sending the file to the bank. Assisted with printing of loan documents. Manage employee's in the absence of the supervisor Package closed loan files, for submission to Hud or Va. Assist in the shipping department, sending the file to the bank. Assisted with printing of loan documents.



Sears

• credit

  • 1980 - 1991

  Review customers account Issue credits, due to billing errors, Order products Review customers account Issue credits, due to billing errors, Order products