Experience

Learning Source

• United States
• Education Administration Programs
• 1 - 100 Employee

• Data Science Mentor

  • Nov 2022 - Present



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2013 - Oct 2018

  - Conducted data entry of all client files and information to qualify eligibility for health benefits - Assisted callers with obtaining Marketplace insurance and thoroughly reviewed all plans to ensure accurate representation. 1Transferred mail-in applications to a digital format for quicker processing times and efficient communication. - Adhered to all HIPPA laws and protocols for client communication in order to maintain privacy and security. - Collaborated with co-workers and higher management to resolve complex conflicts and situations.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2013 - Oct 2013

  - Provided a warm and pleasant checkout experience for grocery shoppers and accurately calculated merchandise prices - Responded promptly to customer's inquires and handled and resolved shopper's complaints within the apparel department. - Operated cash register to itemize and total customer's purchases. - Reviewed price sheets to note price changes and sale items. - Collected cash, check and charge payments. Made change for cash transactions and issued merchandise refunds. - Provided a warm and pleasant checkout experience for grocery shoppers and accurately calculated merchandise prices - Responded promptly to customer's inquires and handled and resolved shopper's complaints within the apparel department. - Operated cash register to itemize and total customer's purchases. - Reviewed price sheets to note price changes and sale items. - Collected cash, check and charge payments. Made change for cash transactions and issued merchandise refunds.



Party America

• Retail
• 1 - 100 Employee

• Team Member

  • Jul 2010 - Jan 2013

  - Assisted customers by providing information and resolving issues, providing customers with solutions to their needs as related to party orders and merchandise. - Greeted customers entering the establishment with a warm smile being knowledgeable of service and products. - Maintained a clean and orderly environment while completing other general cleaning duties, such as dusting, maintaining trash receptacles, floor care and proper sanitation. - Arranged merchandise and sales promotion displays while also issuing sales promotion materials to customer. - Oversaw closing duties and reviewed daily reports to ensure that all tasks were kept up to demand