Experience

Citation Professional Solutions

• United Kingdom
• Legal Services
• 300 - 400 Employee

• Additional Services Consultant

  • Oct 2021 - Present

  Helping your business to succeed with our unrivalled HR and Health & Safety support and expertise. Offering unrivalled Health & Safety and HR and Employment Law expertise to businesses up and down the country. With anything from contracts of employment, handbooks and holiday management to risk assessments, policies and site audits, we offer peace of mind to business when they need it most. Our experience, expertise and enthusiasm are second to none, which is why more than… Show more Helping your business to succeed with our unrivalled HR and Health & Safety support and expertise. Offering unrivalled Health & Safety and HR and Employment Law expertise to businesses up and down the country. With anything from contracts of employment, handbooks and holiday management to risk assessments, policies and site audits, we offer peace of mind to business when they need it most. Our experience, expertise and enthusiasm are second to none, which is why more than 16,000 clients trust us with their business. Having featured in the UK’s Top 100 Best Companies to Work For by the Sunday Times three years on the trot (2015, 2016 and 2017), we must be doing something right! Show less



Newsquest

• Newspaper Publishing
• 700 & Above Employee

• Recruitment Account Manager for Education

  • May 2016 - Oct 2021

  Glasgow, United Kingdom Responsible for managing existing & new clients recruitment needs by managing their accounts offering a portfolio of advertising solutions including recruitment listings, digital display & print campaigns across the nw1jobs & Newsquest market.



British Gas Business

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Sales Specialist

  • Jan 2009 - Apr 2016

  Uddingston Delivering a high level of customer service through professionalism, expertise and experience. Interacting with customers, providing services and information, dealing with disputes and resolving issues, and, overall, ensuring your employer is always shown in the best light: • Customer compliance. • Sales and pipeline management. • Meeting & exceeding targets. • Understanding of marketing sales techniques. • Knowledge of customer service software packages – CRM In my time at… Show more Delivering a high level of customer service through professionalism, expertise and experience. Interacting with customers, providing services and information, dealing with disputes and resolving issues, and, overall, ensuring your employer is always shown in the best light: • Customer compliance. • Sales and pipeline management. • Meeting & exceeding targets. • Understanding of marketing sales techniques. • Knowledge of customer service software packages – CRM In my time at British Gas I also worked with our Customer Relations Team: • Managing a variety of complaints primarily relating to Customer Service within Financial Services. • Delivering excellent bespoke letter writing without being reliant on template paragraphs. For the last 2 years of my time at British Gas the majority of my time was spent creating and implementing training programs to help improve KPIs to reduce costs for overtime. • Handled the tasks of monitoring, coaching and developing sales staff. • Responsible for administering performance management process for the development of agent performance. • Monitored and supervised the daily activities of team and conducting coaching and developing each team member to ensuring compliance guidelines, call quality and sales techniques. • Handled the task of performing periodic evaluation on team members. • Responsible for developing a team of representatives and agents to achieve the objectives of performance. • Sets target and leads the team to achieve performance goals as established by the organization. Show less



Republic

• Assistant Manager

  • Nov 2007 - Dec 2008

  East Kilbride Working directly alongside the retail manager, I was responsible for my own sub team and undertook the everyday running of my own department improving its profit by 25% in under 12 months. • Focusing on growing the business and maximising in store profitability • Motivating team of four to achieve and surpass pre-set goals and targets • Creating and working to business growth plans • Managing and training staff in every area of business • Forging long term and positive… Show more Working directly alongside the retail manager, I was responsible for my own sub team and undertook the everyday running of my own department improving its profit by 25% in under 12 months. • Focusing on growing the business and maximising in store profitability • Motivating team of four to achieve and surpass pre-set goals and targets • Creating and working to business growth plans • Managing and training staff in every area of business • Forging long term and positive relationships with new and existing customers • Creating eye catching displays and promotions • Making sure customer experience was first class • Dealing with inquiries and troubleshooting any problems that arose. Show less



French Connection

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant / Stylist / Trainer

  • Aug 2006 - Sep 2007

  Glasgow, United Kingdom As a Sales Assistant / Stylist / Trainer with the design led British brand my duties included: • Delivering staff training on current styles & trends as well as on personal styling to ensure all customers experienced the ultimate shopping experience. • Ensuring I had a strong awareness of local knowledge to pro-actively seek, anticipate and respond to shifting trends and new market opportunities. • Displaying our distinctive products across womenswear, menswear, and accessories… Show more As a Sales Assistant / Stylist / Trainer with the design led British brand my duties included: • Delivering staff training on current styles & trends as well as on personal styling to ensure all customers experienced the ultimate shopping experience. • Ensuring I had a strong awareness of local knowledge to pro-actively seek, anticipate and respond to shifting trends and new market opportunities. • Displaying our distinctive products across womenswear, menswear, and accessories throughout the store. • Being committed to offering a premium experience, ensuring the customer is at the heart of the business and delivering the enthusiastic passion for design and timeless quality that the brand has delivered since 1972 • Ability to work with enthusiasm and pace. • Showing a passion for driving sales. • Motivation to drive all KPI's and multichannel initiatives. Show less



TOPSHOP TOPMAN

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Assistant

  • Aug 2004 - Aug 2006

  Glasgow, United Kingdom As a Sales Assistant with Topshop, I was always striving use my fashion knowledge to help our customers find the right products for them. I would play a massive part in helping us create a fun and happy place to shop, offering exceptional service and one to one fashion styling to our customers: • Displaying a strong passion for customer service, ensuring the customer remains at the forefront of everything with a confidence to connect with our customers, naturally being able to strike up a… Show more As a Sales Assistant with Topshop, I was always striving use my fashion knowledge to help our customers find the right products for them. I would play a massive part in helping us create a fun and happy place to shop, offering exceptional service and one to one fashion styling to our customers: • Displaying a strong passion for customer service, ensuring the customer remains at the forefront of everything with a confidence to connect with our customers, naturally being able to strike up a conversation with them and helping them build outfits with knowledge of the latest trends and key pieces. • Ensuring I had a strong awareness of local knowledge to pro-actively seek, anticipate and respond to shifting trends and new market opportunities. • Ability to work with enthusiasm and pace. • Showing a passion for driving sales. • Motivation to drive all KPI's and multichannel initiatives. Show less



Glasgow City Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Swimming Instructor

  • Mar 2003 - Mar 2006

  Glasgow, United Kingdom Instructed students various swimming styles and techniques including floating, freestyle, breaststroke, kicking and diving • Managed various age groups noting swimming level of students, developed lesson plans, conducted swimming lessons, and performed weekly evaluations to determine progress and swim meet placement. • Reported students' progress to parents and coaches. • Successfully interacted in a diverse environment, maintained a professional demeanour, and established good… Show more Instructed students various swimming styles and techniques including floating, freestyle, breaststroke, kicking and diving • Managed various age groups noting swimming level of students, developed lesson plans, conducted swimming lessons, and performed weekly evaluations to determine progress and swim meet placement. • Reported students' progress to parents and coaches. • Successfully interacted in a diverse environment, maintained a professional demeanour, and established good relationships with the students, parents, and coaching staff. Show less