Housing Follow Up Worker

• Aug 2020 - Present

24hr Crisis Line Volunteer

• Jun 2020 - Present

Support Worker, Legal Department

• Jan 2020 - Apr 2020

Case Management Experience: • Developed short and long term plans directed by client needs and goals in support of their case as well as their personally defined success • Provided support and continuous follow up to support clients in navigating LTB, ODSP, OW and TCHC matters, often connecting them with access to resources to avoid crisis • Collaborated with team members and other departments in order to provide the most thorough support and successful outcomes Referrals and Community Resource Connection Experience: • Connected clients with HSF, Fresh Start, translation, meals, housing and transportation resources • Supported clients with applications, phone calls, banking needs and all necessary steps in accessing financial resources, housing subsidy, CRA support, trustee programs, drop-ins and identification clinics to support their legal case and personal goals Supportive Care Experience: • Followed up with clients to ensure seamless experience and successful outcomes • Developed rapport supported by AOP, trauma informed, harm reduction principles with clients navigating emotional distress and confusion Show less

Program Facilitator/Instructor

• Apr 2018 - Apr 2020

Counselling and Case Management Experience: • Supported skill development along with long and short term goals and individual understanding of workforce expectations and requirements • Designed and facilitated group discussions that guided participants toward common outcomes • Facilitated group discussion throughout highly focused sessions encouraging participation and idea sharing • Conducted intake assessments along with module assessments; wrote and submitted detailed reports. • Implemented trauma informed, AOP and feminist principles into daily practices Referrals and Community Resource Connection Experience: • Connected clients with necessary information to collect appropriate OW amounts for shelter, transportation and clothing and supported the understanding of income reporting • Referred to clothing exchanges, job fairs Supportive Care Experience: • Supported clients with applications, phone calls, interview skills, letter and resume writing, English speaking, computer skills, communication skills, customer service skills and job searches • Introduced new skills, leading with a strengths based, AOP approach and a keen focus on cultural, gender and emotional needs • Built rapport with individuals navigating the shelter system and supported individuals managing their mental health • Maintained a sense of community to ensure a positive, inclusive, emotionally safe environment Show less

Youth Program Coordinator

• Jan 2019 - Apr 2019

Program Development Experience: • Developed and facilitated youth programming designed to provide physical and emotional safety to marginalized youth in the Regent Park community • Integrated anti-oppression, trauma informed practice and cultural and gender sensitivity into all programming empowering the development of autonomy and life skills while elevating expectations • Colaberated with staff and other organizations to deliver programming variety Community Resource Connection Experience: • Developed plans for education researching secondary schools that suited post secondary goals • Connected youth with OSAP information, resume writing skills, budgeting plans and part time jobs Show less