Gestionnaire sénior/Senior Account Manager, Team Lead for Project Coordinators

• Jan 2022 - Present

Gestionnaire/Account Manager and Team Lead for Coordinator Team

• Dec 2020 - Present

Gestionnaire/Account Manager

• Dec 2019 - Present

Senior Project Manager

• Jan 2017 - Present

Project Manager

• Oct 2013 - Present

Account Coordinator

• Apr 2012 - Oct 2013

Marketing and Events Manager

• Sep 2010 - Jun 2011

Work directly with print suppliers and media for all events year round. Create all print advertisingfor in store and out of store ads. Create sales campaigns and launch sales strategies. Accumulate data from sales strategies to adjust future sales campaigns. Create and Manage Scuba diving events in and around Quebec and Ontario. Schedule PADI courses both students and instructors.Accomplishments:•Implemented and coordinated new sales campaigns•Managed all PR contacts and events•Created promotional material and advertisements for Canada•Updated on the weekly basis the website, facebook and blog page with upcoming events andsales•Supplied constant support to the sales team

Marketing Coordinator

• Jan 2009 - Sep 2010

Coordination of marketing programs for the sales force. Work along side the Marketing Directorwith maintaining deadlines and schedules. Assist in product development. In continual contact withsuppliers and team members regarding projects, budgets and campaign launches for specific brand(s) and products for each account. In charge of all Public Relations for the company.Accomplishments:•Implemented and coordinated New Product Development meetings with the team on a bi-weekly basis•Managed all PR contacts and events•Created promotional material and advertisements for Canada and the U.S•Managed and trained a group of contracted professionals in different programs•Supplied constant support to the sales forces across Canada and the U.S

Senior Account Coordinator

• Jul 2007 - Jan 2009

Coordination of marketing programs for major pharmaceutical firms. Assist in maintaining deadlines and schedules in a fast paced environment. In continual contact with clients and team members regarding projects, budgets and campaign launches for specific brand(s) for each account. Accountable for delivering final product to the client before deadline and assuring that expectations were exceeded. Accomplishments:•Implemented and coordinated status meetings with clients on a weekly basis•Assisted clients with questions, concerns and requests concerning all aspects of each project.•Created real-time budget and timeline tracking system for each client. •Introduced a variance analysis program that assured budgetary criteria were not exceeded. If data was indicative of any variance, proactive decisions could be made•Conducted product seminars alongside major pharmaceutical company representatives to further improve their target market penetration

Customer Service Representative / Marketing Representative

• Sep 2002 - Oct 2007

Provide assistance to clients on a variety of issues ranging from service level complaints to requestsfor information. Official representative for Mont-Saint-Sauveur International, which includedresponsibilities such as: attending travel shows for MSSI and provide information on Ski Mont-Saint-Sauveur, Ski Morin Heights, Ski Mont- Gabriel, Ski Mont-Olympia and EdelweissAccomplishments:•Attended trade shows in Eastern Canada and involved in development of trade show booth•Assisted in development of brochures and marketing literature for all ski hills and relatedproperties under my responsibility•Initiated ``customer help`` program to provide assistance to clients, as well as informationconcerning the area and specific ski hills

Customer Service Representative

• Apr 2006 - Jul 2007

Banking representative assisting clients with their bank accounts, loans, RRSP's and mortgages. Accountable for all cash and clearing of cheques at days end. Performance metrics based on providing attentive, expedient and quality customer service.Accomplishments:•Organized customer "meet and greet" programs•Initiated telephone follow up system to measure customer satisfaction•Coordinated transactions with other professional institutions, including other banks, Notaries and Law firms