Experience

Meritrust Credit Union

• United States
• Banking
• 100 - 200 Employee

• Retail Branch Manager

  • Apr 2021 - Present



SS&C Technologies

• United States
• Software Development
• 700 & Above Employee

• Contact Center Supervisor

  • Aug 2016 - Apr 2021



Stephen Wade Auto Center

• United States
• Automotive
• 1 - 100 Employee

• Sales and Leasing Consultant

  • Mar 2015 - Feb 2016



Chase

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager Trainee

  • Jul 2014 - Jan 2015



Adams Bank and Trust

• Retail Branch Manager

  • Jun 2012 - Jun 2014

  Responsible for managing all of the retail staff including acting as hiring manager for the branch. Accountable for all branch operations and retail compliance. Coach retail staff on customer service and referrals to help them be more successful. Assist in enhancing the branch presence in the community through involvement in the community and marketing. Responsible for growth and retention of profitable customer deposit and loan relationships. Responsible for managing all of the retail staff including acting as hiring manager for the branch. Accountable for all branch operations and retail compliance. Coach retail staff on customer service and referrals to help them be more successful. Assist in enhancing the branch presence in the community through involvement in the community and marketing. Responsible for growth and retention of profitable customer deposit and loan relationships.



Adams Bank & Trust

• United States
• Banking
• 100 - 200 Employee

• Branch Manager

  • May 2008 - Jun 2014

• Financial Service Representative

  • May 2008 - May 2012

  Consistently met or exceeded sales goals in retail banking for new deposit accounts and additional capital to the bank.Expanded on customer relationships through customer onboarding and continuous follow up.Helped to enhance the branch presence in the community though my involvement with community activities.Continuously worked on expanding my knowledge of bank products and services and financial systems through both internal and external training.



FNBO

• United States
• Banking
• 700 & Above Employee

• Head Teller

  • Sep 2007 - May 2008

  Supervised tellers under direction of the teller manager. Helped make the teller line more efficient and productive. Completed operational reports and audits on a regular basis for compliance. Supervised tellers under direction of the teller manager. Helped make the teller line more efficient and productive. Completed operational reports and audits on a regular basis for compliance.



Bank of the West

• United States
• Banking
• 700 & Above Employee

• Customer Service Manager

  • Apr 2007 - Sep 2007

  Responsible for managing all of the retail staff including acting as hiring manager for the branch. Accountable for all branch operations and compliance. Coached tellers on customer service and referrals to help them be more successful. Responsible for managing all of the retail staff including acting as hiring manager for the branch. Accountable for all branch operations and compliance. Coached tellers on customer service and referrals to help them be more successful.