Experience

Arthur's Creative Events & Catering

• United States
• Hospitality
• 1 - 100 Employee

• Event Designer

  • Jun 2021 - Present

• Service and Development Manager

  • May 2017 - Jul 2021

• Training and Development Coordinator

  • Sep 2015 - May 2017


Winegardner & Hammons - Marriott Clearwater Beach Suites on Sand Key
• Sales Coordinator

  • May 2015 - Sep 2015
• Event Manager/Catering Sales Associate

  • Oct 2005 - May 2015

  • Created, developed, and implemented the fine dining service standards for Arthur’s Creative Events and Catering • Developed the 2014 Arthur’s Catering Service Training Manual • Executed interactive workshops, meetings, and classroom training for staff of over 50 people • Planned with multiple Event Designers in a variety of event settings to coordinate staff duties, set up, break down, and managed staff to ensure successful execution of the event • Provided excellent direction and service resulting in positive feedback from numerous clients in our three main market segments: Corporate, Social, and Non-Profit • Administered pre-event meetings with staff to assign positions, coordinate timelines, and communicate key event information • Completed post-event reports outlining event outcome, client satisfaction, and all pertinent information to be delivered to the department managers Show less



Golf Academy of America

• United States
• Wellness and Fitness Services

• Enrollment Specialist

  • Sep 2010 - Jul 2013

  • Recruited potential students and exceeded annual budget by 50% • Recognized as the top performer of 2012 as a result of consistently exceeding sales goals • Promoted program to prospective students and acted as program advocate throughout admission process • Planned and executed open house events, golf tournaments, and individual tours • Maintained successful retention rate over 85% via continuous follow up and engagement of students throughout tenure of the program • Served as team lead and acted in supervisory role in absence of manager; reported daily activity logs and tracked lead conversion Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Guest Relations Supervisor

  • Sep 2007 - Sep 2010

  • Led team of 6 to successfully coordinate VIP recognition along with tracking of repeat guests and special occasions through MYSTIQUE database • Created a customer recognition program now utilized among other Ritz-Carlton’s • Scheduled staff and managed labor budget hours • Trained all new employees and conducted monthly spot checks, one-on-one sessions, and annual re-certification • Maintained front office checkbook and monthly budget/spending • Prepared and conducted monthly department meetings to provide feedback to Human Resources • Ordered hotel amenities for VIP and repeat guests • Built strong relationships with multiple departments within hotel to assist with site visits, VIP meet and greets, meeting planner arrivals, and individual guests requests Show less