Jennifer Black, MBA
Vice President of Operations & Destination Development at Ward Cove Dock Group- Claim this Profile
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Bio
Scott Coughlan
It’s rare that you come across someone so highly capable in as many different skills as Jennifer. I had the pleasure of working and studying with her for two years on an Executive MBA at the UW Foster School of Business, collaborating on a number of projects in multiple disciplines with a highly talented and diverse cohort. I was always impressed by how easily Jennifer could effortlessly manage numerous personalities, with often conflicting ideas, and ultimately get them on the same page. It made a dramatic difference in the productivity level of our team. Despite nearly always drawing the short straw and having to lead team presentations, she always fully grasped the opportunity to demonstrate what a motivational communicator and polished presenter she is. As a leader and team member, I would highly recommend Jennifer to any organization. She would be a huge asset and I would jump at the opportunity to work with her again.
Neal Quinn
I was lucky enough to work with Jennifer on the same team for over a year. She is the kind of person who makes a everyone around her better through her ability to focus good ideas into tangible results. She has an instinctive ability to understand people's strengths and align tasks for success. She understands broader market trends with an uncanny ability to translate them into clearly articulated messaging, engaging customers and influencing their buying decisions. I regularly look for opportunities where I might be able to bring in Jennifer to add value to the project teams I work with.
Scott Coughlan
It’s rare that you come across someone so highly capable in as many different skills as Jennifer. I had the pleasure of working and studying with her for two years on an Executive MBA at the UW Foster School of Business, collaborating on a number of projects in multiple disciplines with a highly talented and diverse cohort. I was always impressed by how easily Jennifer could effortlessly manage numerous personalities, with often conflicting ideas, and ultimately get them on the same page. It made a dramatic difference in the productivity level of our team. Despite nearly always drawing the short straw and having to lead team presentations, she always fully grasped the opportunity to demonstrate what a motivational communicator and polished presenter she is. As a leader and team member, I would highly recommend Jennifer to any organization. She would be a huge asset and I would jump at the opportunity to work with her again.
Neal Quinn
I was lucky enough to work with Jennifer on the same team for over a year. She is the kind of person who makes a everyone around her better through her ability to focus good ideas into tangible results. She has an instinctive ability to understand people's strengths and align tasks for success. She understands broader market trends with an uncanny ability to translate them into clearly articulated messaging, engaging customers and influencing their buying decisions. I regularly look for opportunities where I might be able to bring in Jennifer to add value to the project teams I work with.
Scott Coughlan
It’s rare that you come across someone so highly capable in as many different skills as Jennifer. I had the pleasure of working and studying with her for two years on an Executive MBA at the UW Foster School of Business, collaborating on a number of projects in multiple disciplines with a highly talented and diverse cohort. I was always impressed by how easily Jennifer could effortlessly manage numerous personalities, with often conflicting ideas, and ultimately get them on the same page. It made a dramatic difference in the productivity level of our team. Despite nearly always drawing the short straw and having to lead team presentations, she always fully grasped the opportunity to demonstrate what a motivational communicator and polished presenter she is. As a leader and team member, I would highly recommend Jennifer to any organization. She would be a huge asset and I would jump at the opportunity to work with her again.
Neal Quinn
I was lucky enough to work with Jennifer on the same team for over a year. She is the kind of person who makes a everyone around her better through her ability to focus good ideas into tangible results. She has an instinctive ability to understand people's strengths and align tasks for success. She understands broader market trends with an uncanny ability to translate them into clearly articulated messaging, engaging customers and influencing their buying decisions. I regularly look for opportunities where I might be able to bring in Jennifer to add value to the project teams I work with.
Scott Coughlan
It’s rare that you come across someone so highly capable in as many different skills as Jennifer. I had the pleasure of working and studying with her for two years on an Executive MBA at the UW Foster School of Business, collaborating on a number of projects in multiple disciplines with a highly talented and diverse cohort. I was always impressed by how easily Jennifer could effortlessly manage numerous personalities, with often conflicting ideas, and ultimately get them on the same page. It made a dramatic difference in the productivity level of our team. Despite nearly always drawing the short straw and having to lead team presentations, she always fully grasped the opportunity to demonstrate what a motivational communicator and polished presenter she is. As a leader and team member, I would highly recommend Jennifer to any organization. She would be a huge asset and I would jump at the opportunity to work with her again.
Neal Quinn
I was lucky enough to work with Jennifer on the same team for over a year. She is the kind of person who makes a everyone around her better through her ability to focus good ideas into tangible results. She has an instinctive ability to understand people's strengths and align tasks for success. She understands broader market trends with an uncanny ability to translate them into clearly articulated messaging, engaging customers and influencing their buying decisions. I regularly look for opportunities where I might be able to bring in Jennifer to add value to the project teams I work with.
Experience
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Ward Cove Dock Group
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United States
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Hospitality
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1 - 100 Employee
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Vice President of Operations & Destination Development
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Jul 2021 - Present
The senior company leader that oversees Port Development, Business Development, and Organizational Development for The Mill at Ward Cove. Works with the President, the Board, and industry partners to create and implement business strategies. Maximize shore-side revenue through the creation and marketing of tours, products and experiences that provide guests with unique and authentic Alaskan memories. The senior company leader that oversees Port Development, Business Development, and Organizational Development for The Mill at Ward Cove. Works with the President, the Board, and industry partners to create and implement business strategies. Maximize shore-side revenue through the creation and marketing of tours, products and experiences that provide guests with unique and authentic Alaskan memories.
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Jennifer Black Consulting
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United States
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Program Development
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Business Consultant
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2020 - 2021
If you are looking for a strategic, big picture, quick thinker and intellectually curious problem solver with proven experience in establishing thought leadership, vision and goals, let's talk. • Planning: Business Planning, Strategic Planning, Marketing Planning • Strategy: Market Research, Customer Segmentation, Product Placement • Organizational Development: Structure, Change Management, Employee Development • Marketing: Content Writing, B2B, B2C, Partner Management, Pricing • Analysis: Quantitative and Qualitative Analysis, Financial Management I help businesses discover innovative solutions to pivot and grow. I am creative and action-oriented with the ability to step-in at any stage of the process - Ideation, Planning, Implementation – or lead an entire project. Show less
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Senior Director of Operations & Strategic Development
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2017 - 2020
With continued oversight of Programs Department, additional responsibilities focused on implementing strategic plans to improve competitive advantage, market position, and profitability. Tripled revenue in four years by launching 26 new products from planning through execution. With improved profitability and guest experience, customers tripled in five years.Acting VP of Strategic Development under the direction of the CEO for future port development projects and organizational development initiatives, I provided financial analysis and ideation instrumental in securing a major investment. Show less
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Director of Operations
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2015 - 2017
With full P&L responsibility, leading a 150+ member team, my department generated 73.5% of total net revenue through direct tour sales, multi-functional tour operations, and B2B and B2C marketing. By rebuilding an underperforming operating structure I increased revenue 23% the first year and improved customer service scores by 18% in two years.
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Assistant Marketing Manager
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2012 - 2015
Orchestrated all 50th Anniversary functions, including researching and documenting history of ferry system, maintaining associated website, as well as coordinating and executing events. Additionally, I identified new market segments, created collateral materials, and attended trade shows and civic functions in order to increase brand awareness. Orchestrated all 50th Anniversary functions, including researching and documenting history of ferry system, maintaining associated website, as well as coordinating and executing events. Additionally, I identified new market segments, created collateral materials, and attended trade shows and civic functions in order to increase brand awareness.
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Princess Cruises
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United States
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Travel Arrangements
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700 & Above Employee
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Shore Excursion Program Specialist
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2005 - 2012
Managing all aspects of Alaska and Pacific Northwest tour program, I improved sales by standardizing marketing materials and developing a capacity report to increase revenue. Building relationships, I collaborated with tour operator partners to create new programs specific to brand initiatives and evolving guests’ interests.
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Guest Services Operations Manager
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2000 - 2005
Hired as Passenger Services Representative and promoted second season. Responsibilities included overall dock operations, managing staff, embarkation/disembarkation, communications with partner operators, payroll and accounting. Expanded over-the-counter tour sales program – increasing revenue by 2,000% in one year.
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Education
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University of Washington - Michael G. Foster School of Business
Master of Business Administration - MBA (Executive) -
University of Nevada-Reno
Bachelor of Arts (BA), Spanish Language and Literature; English Writing
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