Experience

NTCA–The Rural Broadband Association

• United States
• Telecommunications
• 100 - 200 Employee

• Member Relations Manager at NTCA

  • Apr 2019 - Present



CentraCom

• United States
• Telecommunications
• 1 - 100 Employee

• IT Technician

  • Jan 2017 - Apr 2019

  Advanced troubleshooting as second level support for end users and technicians. Assisting end users with performance issues, outages, email, routers, filtering equipment, firmware updates. Basic technical support at the network level. WAN and LAN connectivity, monitoring, routers, online databases, remote login. Executing testing and assessing procedures with hardware equipment.

• CO Assistant

  • Sep 2015 - Jan 2017

  Assisting the VP of Network Operations. Employee scheduling, analyzing data, specialized projects under the direction of the VP.

• HR Assistant

  • Jul 2009 - Sep 2015

  Employee orientation, assisting with employee relations, benefits administrator, HRA and FSA, wellness, executive administration and employment. Assist in annual benefit renewal process, maintain employee files and HR filing system, compliance certificates, Federal and State filings, employee verification and perform secretarial duties under the direction of the Vice President.

• Accounts Receivable

  • Mar 2006 - Jul 2009

  Effectively streamlined position from full-time to a part-time job. Initiating and carrying out this win-win proposal allowed me to continue my care giving schedule at home while providing the company efficiency and cost savings.Processed cash receipts, credit card payments, file, phone and other duties as assigned. Completed certification in a basic Excel course.

• Dispatch

  • Nov 2004 - Mar 2006

  High volume of telephone calls, troubleshoot customer issues, coordinate trouble calls for service technicians, detailed record keeping, file, telephone switch processes.